Michael Prien
Pearland,Texas
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Analyst
Amsys Innovative Solutions
06.2023 - Current
- Developed and maintained Information Data policy documentation, aligning it with industry standards and best practices.
- Crafted comprehensive Incident Response and Backup plans to enhance our resilience against security threats.
- Designed tailored tabletop exercises for clients, simulating real-world scenarios and testing their preparedness.
- Actively participated in client planning meetings, collaborating closely to understand their security needs.
- Researched, evaluated, and documented tools utilized by our security team, ensuring optimal effectiveness and alignment with our objectives.
- Leveraged Drata to assist clients in achieving their compliance and security controls goals.
- Successfully facilitated company’s compliance journey for our SOC 2 audit using Drata.
Junior Security Analyst
GetWellNetwork
03.2021 - 02.2023
- Monitored company email for phishing attempts, malware, and spam using KnowBe4
- Reviewed, modified, and enforced security policies
- Monitored and followed up alerts received via Endpoint Agents, Firewall, and Authentication logs via Rapid7 InsightIDR, SIEM, User Behavior Analytics, and EDR in one tool
- Used Rapid7 InsightVM to run vulnerability scans, identified false positives, and followed up with appropriate teams to mitigate vulnerabilities
- Trained company staff to identify and properly handle phishing attempts
- Participated in creating and monitoring monthly test phishing campaigns
- Led the implementation of a new Endpoint Detection & Response (EDR) system, SentinelOne
- Participated in annual HIPAA training.
Software Configuration Specialist II
GetWellNetwork
04.2016 - 04.2020
- Designed and developed content for major healthcare systems using HTML, CSS, JavaScript, and MariaDB
- Worked closely with clients to gather and implement software and content requirements
- Acted as subject matter expert during design and implementation meetings with clients and internal staff
- Managed largest individual region within department
- Managed and addressed client escalated support issues
- Trained several new team members
- Developed and presented training and process best practices to other teams
- Participated in annual HIPAA training.
Senior Client Support Specialist
GetWellNetwork
08.2015 - 04.2016
- Continued to provide all duties I provided as a Product Support Engineer
- Provided daily reports to our client services team regarding support issues at sites
- Helped to identify trends to prevent small issues from becoming larger issues
- Responsible for creating a monthly report regarding support issues for our senior leadership team
- Participated in annual HIPAA training.
Product Support Engineer
GetWellNetwork
06.2010 - 08.2015
- Provided technical support for a company providing Interactive Patient Care services to hospitals and clinics
- Provided support directly to patients, IT staff, and clinicians via telephone, email, and remote connectivity platforms
- Provided weekend and evening 'on call' support for emergency technical issues
- Trained new team members and assisted training new employees on other teams
- Wrote and edited configuration documentation
- Designed and implemented content as needed
- Participated in annual HIPAA training.
Technical Analyst
Datatel, Inc.
09.2004 - 12.2009
- Provided tier 2 and 3 level support in Windows and Unix environments to college and university help desks, end users, and internal staff
- Support was provided via phone, email, and remote connectivity platforms
- Utilized Customer Relationship Management (CRM) system to write, review, and edit change requests and document support solutions to be used by teammates and external clients
- Reviewed and edited technical documentation
- Created training documentation
- Trained and mentored new teammates.
Client Services Support Specialist
First American Registry
06.2003 - 09.2004
- Provided technical support for clients and internal staff relating to rental applications
- Interpreted credit reports, provided training, and answered general product questions for clients
- Performed general account maintenance
- Created process and training documentation
- Assisted in developing an interview and screening process for the hiring of new support specialists
- Interviewed potential new support specialists.
Systems Engineer
Micros Systems Inc.
05.2000 - 06.2003
- Final escalation point for client support issues
- Developed, tested, and implemented solutions for client issues in Windows environments using a Sybase SQL database
- Designed and delivered custom reports for clients
- Identified and reported software related issues to our development team
- Worked directly with the development team to prioritize fixes for software issues
- Tested proposed fixes and accepted or rejected proposed solutions
- Implemented software fixes at client sites.
Technical Support Specialist
Micros Systems Inc.
03.1997 - 05.2000
- Provided technical support for a company that provided point of sale (POS) systems for the hospitality industry
- Troubleshot technical and product related issues via phone, email, and remote connectivity platforms
- Provided remote database administration duties such as backing up and restoring backed up databases
- Fixed corrupted records in a Sybase SQL database
- Ran ad hoc SQL queries to identify reporting issues
- Reviewed code and original requirements definitions to identify and fix issues
- Submitted software related issues to our development team for permanent fixes.
Education
Bachelor of Science Information Technology - Information Technology
University of Phoenix
Silver Spring, MD04.2009
Skills
- Deductive reasoning skills
- Security assurance
- Data Security
- Risk Assessment
- Risk Mitigation
- Security Planning
- Identity and Access Management
- Information Protection
- Information Governance
- Security policy development
- Procedure Documentation
- Incident Response
Certification
- CompTIA Security Analytics Professional - CSAP, 08/01/23
- CompTIA Cybersecurity Analyst (CySA+), 08/01/23
- CompTIA Security+, 12/01/20
Timeline
Security Analyst
Amsys Innovative Solutions
06.2023 - Current
Junior Security Analyst
GetWellNetwork
03.2021 - 02.2023
Software Configuration Specialist II
GetWellNetwork
04.2016 - 04.2020
Senior Client Support Specialist
GetWellNetwork
08.2015 - 04.2016
Product Support Engineer
GetWellNetwork
06.2010 - 08.2015
Technical Analyst
Datatel, Inc.
09.2004 - 12.2009
Client Services Support Specialist
First American Registry
06.2003 - 09.2004
Systems Engineer
Micros Systems Inc.
05.2000 - 06.2003
Technical Support Specialist
Micros Systems Inc.
03.1997 - 05.2000
Bachelor of Science Information Technology - Information Technology
University of Phoenix
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