Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
OperationsManager

Michael Prieto

Santa Ana,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Operations Manager

MP Builders & Design Inc
05.2009 - Current
  • Highly-skilled general contractor with expertise in bidding and obtaining jobs
  • Excellent understanding of cost estimating, and working on renovation and new projects
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Proven ability of managing subcontractors, labor, equipment and materials necessary for the job
  • Focused and attentive to every minor and major construction needs
  • Praised by owners for delivering project within deadlines.

Service Manager

The Irvine Company, Santa Clara Apartments
02.2013 - 12.2024
  • Direct the daily repair and renovation of apartments by the mechanics and vendors and aid in the achievement of quality maintained projects
  • Contribute to the achievement of financial goals through input and assistance in the administration of capital and operating maintenance budgets
  • Maintain high occupancy levels through support of and participation in maintenance activities and effective motivation.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Engineer

Island Hotel - The Irvine Company
07.2011 - 02.2013
  • HVAC, Electrical work, Lodgenet TV repairs, Plumbing, Drywall, Texture, Paint, Pool readings, Plant readings, Chillers, Boilers, Tile and Marble repairs, Guest services, Room calls, Fire Control Panel System

Business Owner

Lakeside Tile & Granite
12.1994 - 05.2009
  • Design- Assisted in designing all projects from new custom homes to hotels for customers
  • New Custom
  • Homes- Installed tile, granite, marble, travertine, slate, pavers, flagstone and glass block on floors, showers, counters, vanities, fireplaces, patios, BBQ's and pools
  • Hotels- Installed tile, granite, marble, travertine, slate, pavers, flagstone and glass block on floors, showers, counters, vanities, fireplaces, patios, and pools.

Union Journeyman Installer

Union Local 18
12.1986 - 11.1994
  • Installed tile, granite, marble, travertine, slate and pavers on floors, showers, counters, vanity's, fireplaces, patios, and pools at track homes, malls, hotels and companies.

Education

Intercoast College
Orange, CA
01.2012

Project Manager Classes -

Orange Coast College
01.1988

Skills

  • Vendor Management
  • Employee Training and Development
  • Cost Reduction Strategies
  • Policy and Procedure Enforcement
  • Performance Evaluations
  • Workplace Safety
  • New Employee Hiring
  • Customer Service
  • Budget Control
  • Scheduling and Coordinating
  • Team Leadership
  • Problem Resolution
  • Problem-solving
  • Positive attitude
  • Technical reporting
  • Customer relations
  • Computer skills

Certification

  • Licensed Contractor #718960 - 1996 - General B, C-54 Tile/stone, C-15 Flooring, C-33 Painting.
  • Real Estate License #02038471 - 2018
  • Certified Water Proofing Expert, Pli-Dek - 2010
  • OSHA 10 - 2012
  • OSHA 30 - 2022
  • IICRC - WRT - 2023

Accomplishments

  • Supervised team of 30 plus staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Earned the “Core Value” Award in 2017 and 2023 for Leadership.

Timeline

Service Manager

The Irvine Company, Santa Clara Apartments
02.2013 - 12.2024

Engineer

Island Hotel - The Irvine Company
07.2011 - 02.2013

Operations Manager

MP Builders & Design Inc
05.2009 - Current

Business Owner

Lakeside Tile & Granite
12.1994 - 05.2009

Union Journeyman Installer

Union Local 18
12.1986 - 11.1994

Project Manager Classes -

Orange Coast College

Intercoast College

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Michael Prieto