Michael Pruitt
Antioch,CA
Summary
Results-driven professional with a strong ability to multitask and foster teamwork in high-pressure environments. Proven track record at Bank of America, enhancing project quality through effective risk identification and mitigation. Exceptional organizational skills have led to improved customer satisfaction and operational efficiency, driving success across diverse roles. Seeking to leverage these competencies in a challenging new position.
Overview
13
13
years of professional experience
Work History
Project Review Specialist
Bank of America
Concord, CA
02.2017 - Current
- Interacted directly with customers via email, phone, or other communication channels as needed.
- Provided guidance on best practices in responding to customers' inquiries.
- Examining and evaluating various projects across different business lines, ensuring compliance with internal policies, regulations, and risk management standards, by analyzing project documentation, identifying potential issues, and providing detailed feedback to project teams to mitigate risks, and enhance project quality.
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
Pleasanton, CA
08.2015 - 02.2017
- Assisted customers with vehicle registration, licensing and titling services.
- Issued permits and licenses for marriages, fishing, hunting and dogs.
- Advised customers on various options available when registering a vehicle or renewing their license plate sticker.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
Home Service Specialist II
Bank of America
Concord, CA
04.2012 - 12.2014
- Process loans approved by an Underwriter or an automated decisioning system. Responsible for clearing conditions and issuing changes to the terms on previously approved loans. Verifying conditions of approval, which may include customer income/assets documentation, resolves routine title issues, including, but not limited to, vesting issues, child support liens, judgment liens, mechanic liens, and undisclosed liens. May processes subordinations and resolves appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, and banking center associates, including realtors.
- Verified assets and income for applicants.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06-1998
Skills
- Multitasking
- Teamwork
- Professional demeanor
- Time management abilities
- Attention to detail
- Organizational skills
References
References available upon request.
Timeline
Project Review Specialist
Bank of America
02.2017 - Current
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
08.2015 - 02.2017
Home Service Specialist II
Bank of America
04.2012 - 12.2014
High School Diploma -
Pinole Valley High School
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