Michael P. Sidoti
Orlando,FL
Summary
Accomplished Wire Technician with extensive experience at AT&T, specializing in fiber optic systems management and delivering exceptional customer satisfaction. Proven expertise in audio-visual production and network system integration, driving operational improvements that enhance telecommunications services. Skilled in complex hardwire and cable infrastructure installations, utilizing advanced troubleshooting techniques to optimize service delivery. Recognized for innovative technical sales strategies and effective communication, fostering successful client interactions and project outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T
Orlando, FL
10.2016 - Current
- Installed, troubleshot, and maintained fiber optic and wire systems across diverse environments to ensure optimal functionality.
- Evaluated connection strength in telecommunications to maintain service quality.
- Validated system integrity by detecting and addressing issues in fiber optic and copper infrastructure.
- Executed cabling for premises covering fiber optics and copper under various terrains.
- Identified and resolved issues impacting the efficiency of fiber optic and wire infrastructure.
- Proficient in using mechanical optical splices, fusion splicers, optical power meters, and multimeters.
- Provided technical support to customers regarding their service package.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and text.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Audio-Video Technician
IATSI Local 631
Orlando, FL
01.2014 - Current
- Arranged technical setups tailored to daily activities and unique gatherings.
- Managed safe delivery processes for all handled equipment.
- Collaborated with concert director to set cues, directions, and coordinated crews for installation and dismantling of audio-visual equipment.
- Managed diverse mic configurations for varying event requirements.
- Identified, diagnosed, and resolved problems with media systems.
- Set up projectors, microphones, speakers, amplifiers, and other related equipment for events and meetings.
- Calibrated video displays to meet industry standards for brightness and color accuracy.
- Worked with vendors to procure necessary parts or supplies needed for repairs or installations.
Event Technology Coordinator
Swank Audio Visuals
Orlando, FL
07.2012 - 12.2012
- Contributed to the design program of elements for small to large-scale production systems.
- Facilitated proper management of equipment through security, storage and transportation measures.
- Managed efficient functionality and alignment of event equipment during setups.
- Collaborated with companies to coordinate successful meetings and events.
- Coordinated with vendors to purchase technology equipment and services.
Assistant Producer
Flatfoot Records
Orlando, FL
01.2006 - 12.2011
- Coordinated production workflows with diverse film and music artists.
- Document results of system capability evaluations for managerial review.
- Nurtured long-term professional partnerships to address client demands for audio and video services.
- Mixed audio for multitrack recordings.
- Facilitated communication between all production departments to ensure cohesive operations.
- Kept up-to-date on industry trends through research and networking events.
- Researched potential vendors and negotiated contracts with approved suppliers.
Sales Manager/Co-Owner
Original Soundz
Albany, NY
01.1998 - 12.2005
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Delivered comprehensive support in sales and customer service.
- Configured and maintained vehicle-specific sound and security devices.
- Specialized in installation of diverse accessories such as speakers, amplifiers and sound reinforcement.
- Conducted troubleshooting to uncover faults in electronic and electrical components with tools including voltmeters.
- Excelled under high-pressure environments, consistently delivering top-quality products.
- Collaborated with marketing team to create promotional materials for target customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
A.S. - Music Production and Sound Technology
Valencia College
Orlando, FLB.S. - Technology Management
St. Petersburg College
St. Petersburg, FLSkills
- Fiber Optic Systems Management
- Network System Components
- Audio-Visual Production
- Professional Stage Sound Management
- Multimedia Installation Services
- Automotive Sound System Setup
- Effective Team Leadership
- Process Management
- Sales Performance Enhancement
- Customer Engagement
- THX Certified Audio-Visual Specialist
- Certified IT Technician
- Experienced Pro Tools Operator
- Acoustic Support Systems
- Precision in Audio-Video Measurement
- Audio-Visual Production
- Skilled in MS applications
- Precision Voltage Measurement
- Technical Drawing Expertise
- LEAP Program Management
- Crestron Programming
- Lutron System Expertise
- Expertise in Electrical Measurements
- Experienced with Soundcraft Consoles
- Sound Editing Skills
- Live Audio Management
- Studio Sound Engineering
- Advanced DMX Lighting Control
- Advanced Audio Multi-Track Production
Certification
- THX Certification
- Cedia Certification
Timeline
Wire Technician
AT&T
10.2016 - Current
Audio-Video Technician
IATSI Local 631
01.2014 - Current
Event Technology Coordinator
Swank Audio Visuals
07.2012 - 12.2012
Assistant Producer
Flatfoot Records
01.2006 - 12.2011
Sales Manager/Co-Owner
Original Soundz
01.1998 - 12.2005
A.S. - Music Production and Sound Technology
Valencia College
B.S. - Technology Management
St. Petersburg College