Michael Pugh
Fairview-Ferndale,PA
Summary
Detail-oriented and motivated professional with strong time management and organizational skills, adept at adapting to diverse environments. Eager to leverage these competencies in entry-level opportunities to support company growth and enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Office Equipment Technician
Assist Home Care Inc
Shamokin, PA
10.2020 - 03.2025
- Assessed and identified issues and quickly resolved to restore functionality.
- Performed preventative maintenance on equipment such as concentrators, CPAP/BiPAP, and wheelchairs.
- Evaluated customer needs and provided solutions that met their requirements.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Conducted quality assurance testing on all newly installed or repaired equipment prior to customer delivery.
- Repaired and replaced defective parts on a variety of machines.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
Field Service Technician
Columbia Ancillary Services
Bloomburg, PA
09.2017 - 09.2020
- Diagnosed and repaired mechanical issues according to industry standards.
- Performed routine maintenance on machinery to ensure optimal performance.
- Communicated with vendors, upper management, and peers.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Field Service Engineer
Grid One Solutions Inc.
Various, PA
05.2016 - 05.2017
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Ensured compliance with all relevant policies, regulations and standards.
- Created detailed documentation of service activities performed at customer sites.
Adult Corrections Officer
Northumberland County Prison
Sunbury, PA
03.2010 - 04.2016
- Conducted investigations into inmate misconducts, violations, and grievances.
- Supervised inmates during transport between institutions or other locations.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Participated in staff meetings to discuss new protocols or changes in policy.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Served meals and dispensed medications to inmates.
Education
GED -
Woodway Senior High School
Edmonds, WA05-1990
Skills
- Preventive Equipment Maintenance
- Service Excellence
- Field repairs
- Critical thinking
- Comprehensive Risk Assessment
- Analytical skills
Affiliations
- Avid Outdoorsman
- DIY'er
- Mechanically Inclined
- Into Fitness
References
References available upon request.
Timeline
Office Equipment Technician
Assist Home Care Inc
10.2020 - 03.2025
Field Service Technician
Columbia Ancillary Services
09.2017 - 09.2020
Field Service Engineer
Grid One Solutions Inc.
05.2016 - 05.2017
Adult Corrections Officer
Northumberland County Prison
03.2010 - 04.2016
GED -
Woodway Senior High School
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