Alison Henriquez
Katy,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
12
12
years of professional experience
Work History
Office Equipment Technician
La Tabla
03.2021 - 12.2023
- Improved customer satisfaction by efficiently diagnosing and repairing office equipment issues.
- Reduced equipment downtime for clients by performing regular maintenance and routine checks.
- Enhanced the company''s reputation with thorough troubleshooting and effective solutions to complex technical problems.
- Streamlined repair processes by maintaining an organized inventory of tools, parts, and supplies.
- Ensured client satisfaction with clear communication regarding repair timelines, costs, and expectations.
- Consistently met or exceeded performance targets for repair completion times, contributing to the company''s positive reputation within the industry.
- Maintained detailed documentation of service calls, enabling efficient tracking of maintenance history and warranty information for clients'' equipment.
Telecommunication Tower Inspector
Movistar
01.2016 - 06.2019
- Improved inspection efficiency by implementing advanced data analysis tools and techniques.
- Climbed of Towers with proper Safety equipment.
- Inspected of maintenance activities
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
HSE Inspector
PDVSA Petropiar
03.2012 - 12.2015
- Improved network performance by conducting routine tower inspections and performing necessary repairs.
- Enhanced safety standards by implementing proper rigging techniques and adhering to industry guidelines.
- Reduced downtime by troubleshooting and resolving equipment malfunctions promptly and efficiently.
- Increased client satisfaction by ensuring seamless communication through the installation, maintenance, and repair of telecommunication equipment.
- Enhanced safety awareness by conducting regular site inspections and identifying potential hazards.
- Improved overall HSE performance by providing training to employees on health, safety, and environmental topics.
- Reduced workplace accidents through the development and implementation of effective safety policies and procedures.
Education
Industrial Engineer - Engineering Technology
Instituto Universitario Santiago Marino
Maturin-Venezuela09.2011
Skills
- Software Installation
- Hardware Repair
- Mechanical Aptitude
- Critical Thinking
- Time Management
- Hand power tools
- Safety Protocols
- Quality Control
- Inventory Management
- Preventive Maintenance
- Attention to Detail
- Hand and Power Tool Operation
Languages
Spanish
Native or Bilingual
Timeline
Office Equipment Technician
La Tabla
03.2021 - 12.2023
Telecommunication Tower Inspector
Movistar
01.2016 - 06.2019
HSE Inspector
PDVSA Petropiar
03.2012 - 12.2015
Industrial Engineer - Engineering Technology
Instituto Universitario Santiago Marino