Michael Purcell
Louisville,KY
Summary
Results-driven Director accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for warehouse operations.
Overview
24
24
years of professional experience
Work History
DISTRIBUTION AREA MANAGER
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2020 - Current
- Oversee 900K-sq.-ft
- Dedicated healthcare distribution space across 4 facilities with 21 clients, staffed with 10 managers, 46 supervisors and 650 direct and temporary employees
- Responsible for setting expectations and priorities for healthcare pharma distribution to ensure performance metrics, service, and financial goals are met
- Interact with internal sales and solutions teams to develop new customers and generate additional business from existing customers
- Interact with customers to obtain performance feedback and to participate in customers' quarterly business reviews
- Manage the profit and loss statements to determine revenue and operating margins and to initiate process improvement for achieving efficiencies and financial goals
- Review customer contract terms to ensure UPS maintains service levels with customers.
SENIOR DISTRIBUTION MANAGER
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2019 - 01.2020
- Oversaw 500K-sq.-ft
- Dedicated healthcare distribution center with 18 clients, staffed with 5 managers, 26 supervisors and 336 direct and temporary employees
- Developed operational goals and plans, monitored and communicated operational performance against plan, monitored margins, acted as a liaison with customers, set priorities, and coordinated with other functions to improve efficiency
- Responsible for organizing and structuring the team
- Managed the operations to meet customer deadlines
- Developed and executed account plans
- Provided customer service, participated in reviews and revisions of Statements of Work, reported financial performance, monitored system performance, coordinated special projects, and worked to resolve any problems.
DISTRIBUTION MANAGER
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2009 - 01.2019
- Spearhead daily operations for 300K-sq.-ft
- Dedicated healthcare distribution space, overseeing 12 supervisors and 176 warehouse employees
- Collaborated on annual business plans, operating budgets, and forecasts, as well as detailed operational analyses
- Served as primary liaison to 14 pharmaceutical clients and managed storage/distribution of pharma and medical device products-communicated extensively with contacts from customer service reps up to senior management
- Prioritized and delegated workloads to ensure delivery on deadlines and contract agreements; continually reviewed and updated statements of work to fulfill changing client needs
- Identified opportunities for business development.
DISTRIBUTION SUPERVISOR II
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2005 - 01.2009
- Directed 163K-sq.-ft
- Distribution operational area with 8K+ SKUs and daily volume of 2K orders and 500K units shipped-developed operational plans and goals, with primary responsibility for one client that required global distribution of spare parts 24/7/365
- Monitored performance against plan, established priorities, and served as point of contact for customers
- Managed a team of 4 supervisors and 78 employees.
DISTRIBUTION SUPERVISOR I
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2000 - 01.2005
- Oversaw safety, production, and adherence to company processes and policies
- Worked in conjunction with QA to update and develop policy and procedures for new customers.
Education
ASSOCIATE NURSING DEGREE LPN -
KENTUCKY TECHNICAL COLLEGE
LOUISVILLE, KYSkills
- Operations Management
- Process Improvement
- Project Management
- Strategic Planning
- Team Leadership
- Budget Administration/Cost Control
- Client/Contract Management
- System Implementations
- Goal and Performance Management
Timeline
DISTRIBUTION AREA MANAGER
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2020 - Current
SENIOR DISTRIBUTION MANAGER
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2019 - 01.2020
DISTRIBUTION MANAGER
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2009 - 01.2019
DISTRIBUTION SUPERVISOR II
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2005 - 01.2009
DISTRIBUTION SUPERVISOR I
UNITED PARCEL SERVICE - SUPPLY CHAIN SOLUTIONS
01.2000 - 01.2005
ASSOCIATE NURSING DEGREE LPN -
KENTUCKY TECHNICAL COLLEGE
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