Michael Queener
Mentor
Summary
Adept at HVAC system installations and repairs, I enhanced customer satisfaction and exceeded targets at Anderson Heating and Cooling by leveraging my mechanical aptitude and exceptional customer service skills. My proactive approach to quality checks and mentorship significantly reduced installation errors, showcasing my commitment to excellence and team development.
Overview
2023
2023
years of professional experience
Work History
HVAC Lead Installer
Anderson Heating and Cooling
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
HVAC Installer/service Technician
Bryan and Suns Heating and Cooling
06.2012 - 11.2022
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Education
Associate Of Applied Science - Hvac
Vatterott College
Broad View Hits Oh08.2010
Skills
- Power tools operation
- Mechanical aptitude
- System installations
- Task delegation
- Electrical installation
- Equipment calibration
- Hand tools operation
- Schematics interpretation
- Maintenance and repair
- Field supervision
- Attention to detail
- Customer service
- Worksite safety and maintenance
- Quality checks
- Inventory accountability
- Customer relations
- Time management
- Equipment operation
- System repairs
- Installation updates
- Troubleshooting and testing
- Equipment installation
- Residential construction
- Safety procedures
- Positive attitude
- HVAC systems
- Professional appearance
- Electrical wiring
- Customer satisfaction
- Following safety practices
- Diagnostics and troubleshooting
- Worksite preparation
- Emergency procedures
- Component repairs
- Residential and commercial installations
- System configuration
- Product inspection
- Inventory oversight
- Troubleshooting
- Pre-installation site prep
- Power tool operation
- Preventive Maintenance
- Testing processes
- Work orders
- Supply inventory management
- Equipment Repair
- Hand-eye coordination
- Plumbing
- Welding skills
- Hardware installation
- Network setup
- Loading and unloading
- System troubleshooting
- Quality assurance
- OSHA regulations compliance
- HVAC system installation
- Air handlers
- Troubleshooting and Diagnostics
- Sheet metal
- Ductwork
- Equipment handling
- Plumbing connections
- Maintenance and repair reporting
- Installation expertise
- Code requirements
Timeline
HVAC Installer/service Technician
Bryan and Suns Heating and Cooling
06.2012 - 11.2022
HVAC Lead Installer
Anderson Heating and Cooling
Associate Of Applied Science - Hvac
Vatterott College
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