Michael Quimby
Saugerties,NY
Summary
Results-driven professional with a diverse background in customer service and records management. Known for exceptional multitasking skills and commitment to training and mentoring team members to achieve service excellence.
Overview
33
33
years of professional experience
Work History
Chief Registrar Clerk / Inspector Coordinator
County of Ulster / Board of Elections
Kingston, NY
04.2023 - Current
- Processed and verified voter registrations, ensuring compliance with state regulations.
- Maintained accurate election records using specialized software systems.
- Assisted in the preparation and organization of election materials and documentation.
- Responded to public inquiries regarding voting procedures and registration requirements.
- Collaborated with team members to streamline data entry processes for improved efficiency.
- Supported training initiatives for new staff on registration procedures and systems usage.
- Implemented process improvements that enhanced overall workflow within the office environment.
- Managed high-stress situations with professionalism, promptly addressing voter concerns or complaints regarding registration-related matters.
Records Clerk
County of Ulster / County Clerk Hall of Records
Kingston, NY
03.2004 - 04.2023
- Pulling and refiling of records for various Departments of Ulster County.
- Overseeing 40,000+ cubic feet of records and artifacts.
- Use of various computer programs and hand held devices to assist with file retrieval for customers.
- Delivery of files to customers and pick up of record transfers
- Daily and weekly reports used to generate a yearly report.
Customer Service Tech 3
Solectron Global Services / Verizon Wireless
Middletown, NY
01.2001 - 02.2004
- Provided technical support for customer inquiries, troubleshooting issues effectively.
- Assisted in the installation and configuration of telecommunications equipment.
- Educated customers on product features and services to enhance user experience.
- Streamlined service processes, improving response time for customer requests.
- Mentored junior technicians on best practices and technical knowledge sharing.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Repair to Cellular devices
- Daily Cash in and out of register.
General Manager
Hoyts Cinemas
Kingston, NY / Fishkill, NY / Newburgh, NY
01.1993 - 01.2001
- Responsible for the running of a multi-million dollar movie theatre.
- Oversaw 20-45 employees including payroll and hiring / firing of staff.
- Directed operational strategies to enhance guest experience and drive revenue growth.
- Responsible for training, and performance management of cinema teams to ensure service excellence.
- Implemented cost-control measures and inventory management systems to optimize budget adherence.
- Developed marketing initiatives to increase audience engagement and film attendance rates.
Education
No Degree - Water Quality Monitoring / Hazardous Waste
Ulster County Community College
Stone Ridge, NY No Degree - Architectural Drafting
Dutchess County Community College
Poughkeepsie, NYHigh School Diploma -
Kingston High School
Kingston, NY Skills
- Organizational growth
- Multitasking proficiency
- Scheduling
- Filing systems
- Detail orientation
- People person
Timeline
Chief Registrar Clerk / Inspector Coordinator
County of Ulster / Board of Elections
04.2023 - Current
Records Clerk
County of Ulster / County Clerk Hall of Records
03.2004 - 04.2023
Customer Service Tech 3
Solectron Global Services / Verizon Wireless
01.2001 - 02.2004
General Manager
Hoyts Cinemas
01.1993 - 01.2001
No Degree - Water Quality Monitoring / Hazardous Waste
Ulster County Community College
No Degree - Architectural Drafting
Dutchess County Community College
High School Diploma -
Kingston High School