Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Michael Rains

South San Francisco,CA

Summary

Dynamic professional with a proven track record in customer service and technical expertise, including retail, venue, JavaScript, Linux systems, and both software and hardware support. Recognized for exceptional time management, communication, and problem-solving abilities, consistently contributing to improved customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Marketing Manager

Pal Pacific
Palm Desert, CA
01.2023 - 05.2025
  • Dynamic marketing manager with 2 years of experience in developing and executing successful marketing strategies.
  • Proven expertise in digital marketing, brand management, and market analysis that drives customer engagement.

Front Desk Associate

Fitness Edge
Palm Springs, CA
05.2023 - 08.2023
  • Strong communication skills, capable of addressing guest inquiries and resolving concerns efficiently.
  • Skilled in managing front office operations and providing excellent customer service to enhance guest satisfaction.

Host

Olive Garden
Salinas, CA
02.2022 - 02.2023
  • Proficient in managing guest reservations and ensuring a warm welcome upon arrival.
  • Exceptional communication skills, ensuring a seamless dining experience for guests.
  • Adept at handling guest inquiries and resolving concerns to maintain high satisfaction levels.

Front Desk Receptionist

Seascape Resort
Aptos, CA
06.2021 - 01.2022
  • Skilled in managing guest inquiries and resolving issues to ensure a seamless experience.
  • Proficient in using hotel management software and POS systems for efficient operations.
  • Strong multitasking abilities, managing multiple phone lines and guest interactions simultaneously.

Sales Associate

JCPenney
Salinas, CA
09.2018 - 03.2021
  • Proficient in identifying customer needs and providing tailored solutions to enhance the shopping experience.
  • Strong ability to build rapport with customers and maintain lasting relationships that drive repeat business.
  • Expert in product knowledge and merchandising techniques, leading to increased sales and customer satisfaction.
  • Dynamic and results-driven sales associate with over five years of experience in retail environments.
  • Demonstrated expertise in managing point-of-sale transactions efficiently and accurately.

Education

Bachelor of Science - Information Science And Data Analytics

San Jose State University
San Jose, CA
05-2026

Associate of Arts - Liberal Arts: Business Technology

College of The Desert
Palm Desert, CA
05-2024

High School Diploma -

Everett Alvarez High School
Salinas, CA
05-2017

Skills

  • Customer service
  • Data analytics
  • Problem solving
  • Digital marketing
  • UI/UX
  • Cybersecurity
  • Linux
  • Python
  • Java
  • Team lead
  • Marketing
  • venue
  • Sales
  • Information systems
  • Hardware
  • Software
  • Time Management

Certification

  • Certified PC Pro through TestOut, demonstrating hands-on proficiency in computer hardware, software, operating systems, networking, and troubleshooting. Developed strong skills in communication, data analysis, teamwork, and the use of business productivity tools.

Accomplishments

  • Recognized on the Dean's List for academic excellence during my time at College of the Desert with a GPA 3.6.
  • Recognized on the Dean's List for academic excellence at San José State University currently with a GPA 4.0

Timeline

Front Desk Associate

Fitness Edge
05.2023 - 08.2023

Marketing Manager

Pal Pacific
01.2023 - 05.2025

Host

Olive Garden
02.2022 - 02.2023

Front Desk Receptionist

Seascape Resort
06.2021 - 01.2022

Sales Associate

JCPenney
09.2018 - 03.2021

Bachelor of Science - Information Science And Data Analytics

San Jose State University

Associate of Arts - Liberal Arts: Business Technology

College of The Desert

High School Diploma -

Everett Alvarez High School

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Michael Rains