Summary
Overview
Work History
Education
Skills
Timeline
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Michael Ramsey

Salesman
Cleveland,OH

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Versatile worker with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Customer-oriented furniture salesman, known for communicating well with customers to find furniture and accessories best suited to home and family. Researches materials, shipping costs, distributors and manufacturers to present to clients. =

Overview

9
9
years of professional experience

Work History

Salesman

North East Factory Direct
Euclid, OH
04.2020 - Current
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Promoted and up-sold products and services to meet needs of customers.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.

Cocktail Server/Server

Select Restaurants/ Pier W
Lakewood, OH
03.2015 - 04.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained clean and organized bar area.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Anticipated guest needs and provided proactive service.
  • Assisted with bartending duties during high-volume shifts.
  • Would have around 100 reservations during the weekdays and about 300-350 for weekend shifts.
  • Approximately 40-60 guests would be handled by each server on a weekend night.

Server Assistant

Select Restaurants/ Pier W
Lakewood , OH
09.2010 - 08.2012
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Assisted with dining room set up prior to and after service period.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Assisted wait staff with timely food delivery and guest requests.

Education

High School Diploma -

Lakewood High School
Lakewood, OH
06.2012

Skills

  • Sales and marketing strategies
  • Client Service
  • Interpersonal communication skills
  • Systems and software programs
  • Problem solving strength
  • Customer Relations

Timeline

Salesman

North East Factory Direct
04.2020 - Current

Cocktail Server/Server

Select Restaurants/ Pier W
03.2015 - 04.2020

Server Assistant

Select Restaurants/ Pier W
09.2010 - 08.2012

High School Diploma -

Lakewood High School

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