Michael Rangel
Whittier,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Ubereats Technologies Inc.
09.2019 - Current
- Handling and Confirming customer’s orders, while maintaining prompt delivery with a good understanding of the LA metro area
- Emphasis on relations between restaurants and customer
- Requires self-motivation and punctuality.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Driver Trainee / Dock Worker
Estes Express Lines
03.2019 - 08.2019
- Responsible for unloading inbound trailers and loading trailers destined for various locations around the United States
- Responsible for sorting and arranging Freight Bills, identifying all priority and early cut off bills for initial loading and transfers
- Work duties carried out by use of forklift: Certified Forklift Operator Trained in the Yard Hostler to move and organize trailers through radio communication with dock supervisors.
Store Manager
Big 5 Sporting Goods
01.2007 - 03.2019
- Responsible for meeting and exceeding financial goals of high-volume location
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with loss prevention efforts and audits, as well as California Compliant Firearms audits
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed novel merchandising program for shoe department
- Enhanced visual merchandising displays to attract customer interest and drive sales of featured products.
dr. pepper/7-up bottling company i los angeles, ca
01.1996 - 01.2005
- Elevated route sales ranking from the branch’s bottom 5 to the top 3 in the district
- Increased sales by average of 10% over consecutive years; maintained returns of below 3%
- Developed and nurtured relationships with district managers and account personnel
- Trained new employees in merchandising, sales and company standards.
coca-cola bottling company i carson, ca
01.2005 - 01.2006
- Increased sales by 12% over previous year
- Improved route to become the #2 sales route in the district
- Maintained a 1.5% return rate
- Increased display execution by 20%.
Education
No Degree - Accounting
Mt San Antonio College
Walnut, CASkills
- Comprehensive Retail Management
- Visual Merchandising and Promotions
- B&M Operations and Best Practices
- State and Federal Regulatory Compliance
- Leadership and Employee Motivation
- Strategic Scheduling and Payroll Planning
- Revenue Generation
- Merchandising Strategies
- Personnel development
- Team Development
- Supply Ordering
- Promotional planning
Timeline
Delivery Driver
Ubereats Technologies Inc.
09.2019 - Current
Driver Trainee / Dock Worker
Estes Express Lines
03.2019 - 08.2019
Store Manager
Big 5 Sporting Goods
01.2007 - 03.2019
coca-cola bottling company i carson, ca
01.2005 - 01.2006
dr. pepper/7-up bottling company i los angeles, ca
01.1996 - 01.2005
No Degree - Accounting
Mt San Antonio College
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