Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Hobbies
Timeline
Generic

Michael Raymond

Quincy,IL

Summary

Effective at maximizing the success of the food service team through effective training, performance improvements and focus on employee satisfaction. Familiar with delegating work, monitoring performance and solving both routing and complex problems with minimal direction. Skilled in cooking large food batches for institutional crowds.

Natural leader with more than 20 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations. Customer-driven and performance-oriented with proactive approach and strong multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Golden Corral, Quincy, Il
Quincy, IL
11.2017 - 11.2018
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised staff preparing and serving [600] meals per day.
  • Adhered to all company food, safety, quality and sanitation policies. 
  • Responded to customer concerns in a knowledgeable and professional manner.
  • Directed and managed all functions of the dairy, frozen, produce and bakery departments.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Supervised 25 employees per shift.

Grounds Keeper

Woodland Cemetery
Quincy, IL
10.2014 - 11.2017

Trim and cut grass

lawn maintenance

Cut trees 

Dug on some occasions graves for burial.

Retail Shift Lead

Blessing Hospital
Quincy, IL
11.2007 - 08.2014

Sanitation walk through.

Daily Huddles

Record all temp reports

Fill orders for vending, snack shops, emergence room, and doctors lounge.

Portion control.

Catering.

Set-up functions, Thanksgiving, Christmas dinners.

Room Service .

Set-up dinners at Directors homes. 

2013 was awarded Employee of the year.

Education

Associate of Arts - Food Service Management

John Wood Community College
Quincy, IL
2007

Skills

  • Service records
  • Hiring procedures
  • Service-oriented
  • Strong team member
  • Safe serving knowledge
  • Strong communication skills
  • Floor display design
  • Dish preparation
  • Regulatory compliance
  • Multitasking and prioritization
  • Menu knowledge
  • Prior store management responsibilities
  • Budgeting and cost control
  • Employee mentoring
  • Cultural competency

Affiliations

in 2013 was awarded employee of the year.

Certification

  • SafeServ Certified: exp: 02/13/22
  • Food Service Sanitation Management Certification. Exp: 02/13/22 

Hobbies

NFL football ( go Bears )

Fishing

Travel

Spending time with my wife and grand kids

Timeline

Kitchen Manager

Golden Corral, Quincy, Il
11.2017 - 11.2018

Grounds Keeper

Woodland Cemetery
10.2014 - 11.2017

Retail Shift Lead

Blessing Hospital
11.2007 - 08.2014

Associate of Arts - Food Service Management

John Wood Community College
Michael Raymond