Michael Redmond
Lakeland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Enthusiastic employee willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
15
15
years of professional experience
Work History
Inventory Specialist
Great Southern Copackers
Lakeland, FL
10.2025 - Current
- Managed inventory levels, ensuring optimal stock availability while minimizing excess waste.
- Collaborated with cross-functional teams to optimize supply chain operations and enhance customer satisfaction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Manager
Culver's Restaurant
Lakeland, Florida
04.2025 - 09.2025
- Delivered exceptional customer service in a fast-paced food service environment by addressing guest needs promptly and courteously.
- Ensured orders were processed accurately using the point-of-sale system.
- Maintained a clean and organized dining area and serving stations.
- Supervised daily restaurant operations and monitored staff performance to support efficient service.
- Managed inventory levels and ordered supplies to prevent shortages.
- Ensured compliance with all health and safety regulations.
- Collaborated closely with kitchen staff to uphold high standards of food preparation and presentation.
- Resolved customer complaints professionally to strengthen satisfaction and encourage repeat business.
General Manager
Dissent Craft Brewing Company
Lakeland, Florida
10.2021 - 04.2025
- Oversaw daily operations to ensure efficiency and productivity.
- Fostered a positive workplace culture that promoted teamwork and employee engagement.
- Built and maintained strong guest relationships by addressing concerns promptly and delivering exceptional service.
- Provided leadership and support to staff, demonstrating strong team-building abilities.
- Managed facility maintenance, inventory control, and overall operational upkeep.
- Completed accurate end-of-day reports to maintain financial and operational integrity.
Beertender
Dissent Craft Brewing Company
St. Petersburg, Florida
09.2019 - 10.2021
- Provided knowledgeable and friendly service to guests in a high-volume craft brewery setting.
- Maintained cleanliness and organization of the taproom while ensuring compliance with alcohol service regulations.
- Keg changes, draft line maintenance, and merchandise sales were an everyday thing.
- Built lasting guest relationships through attentive service and passion for craft beer.
- During Covid, I drove 3+ days each week to St Petersburg until the Lakeland location was opened.
Sales Associate
Fence Hut
Lakeland, Florida
12.2018 - 09.2019
- Coordinated with the receptionist to manage appointments and traveled to various locations in central and west Florida for on-site assessments.
- Demonstrated in-depth product knowledge to educate customers, ensuring they felt informed and confident in their high-value purchases.
- Assessed customer needs and provided detailed, accurate quotes before leaving the site; for larger projects, delivered quotes within 24 hours.
- Maintained keen attention to detail to ensure accuracy in pricing and service recommendations.
- Followed up with potential customers to address additional questions and assist in finalizing their purchasing decisions.
Maintenance Worker
Fantasy of Flight
Polk City, Florida
12.2015 - 12.2018
- Part of a 5-man crew that was reduced to a 2-man crew taking care of a multimillion-dollar facility.
- Performed various duties including running orange groves, minimal work on rental properties, and routine maintenance within the facility.
- Gained minimal knowledge of maintenance but grew as a person.
Manager
Bd's Mongolian Barbeque
Lakeland, Florida
06.2013 - 12.2015
- Oversaw daily restaurant operations with a focus on customer satisfaction and efficiency.
- Coordinated product ordering and maintained accurate inventory records.
- Administered cash handling procedures to ensure secure transactions.
- Engaged with guests at every table to create memorable dining experiences.
- Supervised employees effectively, managing team dynamics and enhancing performance.
- Completed nightly paperwork and other operational tasks with accuracy.
- Utilized strong communication skills to elevate service quality and support a positive guest experience.
BOH Team Member
Bd's Mongolian Barbeque
Lakeland, Florida
09.2011 - 06.2013
- Provided courteous and informative customer service in an open kitchen format.
- Maintained a clean and safe environment in full compliance with federal, state, and local sanitation requirements.
- Followed proper food handling methods, ensuring all products were kept at correct temperatures.
- Built collaborative relationships with the kitchen team to support smooth operations.
- Set up and performed prep work for items such as soups, sauces, and salads.
- Demonstrated versatility by performing all back-of-house roles, including dishwasher, QB, prep, grill, market area, MAM, and inventory rotation.
- Maintained a positive and friendly attitude toward both customers and team members.
Education
Public Safety/Law Enforcement - Criminal Justice
Polk State College
Winter Haven, FLSkills
- Inventory control
- Customer service
- Team leadership
- Employee engagement
- Light Machine Operation
- Teamwork and collaboration
- Operational management
- Relationship building
- Effective communication
- Conflict resolution
- Time management
- Decision making
- Loss prevention
- Vendor relationships
- Staffing
- Staff motivation
- Leadership
- Marketing
Timeline
Inventory Specialist
Great Southern Copackers
10.2025 - Current
Manager
Culver's Restaurant
04.2025 - 09.2025
General Manager
Dissent Craft Brewing Company
10.2021 - 04.2025
Beertender
Dissent Craft Brewing Company
09.2019 - 10.2021
Sales Associate
Fence Hut
12.2018 - 09.2019
Maintenance Worker
Fantasy of Flight
12.2015 - 12.2018
Manager
Bd's Mongolian Barbeque
06.2013 - 12.2015
BOH Team Member
Bd's Mongolian Barbeque
09.2011 - 06.2013
Public Safety/Law Enforcement - Criminal Justice
Polk State College