Java
Michael Reed
Business Analyst
Cedar Hill,Tennessee
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Analyst
Accenture
Nashville, TN
03.2021 - 06.2023
- Responsible for business to customer refunds and reconciliations.
- Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
- Processed business to customer refunds using SAP S/4 HANA (1.4 yrs.), Excel and Smartsheet.
- Built various Excel trackers for problematic refunds through process.
- Trained and provided quality assurance for offshore resources which took over day to day work-flow.
Store Manager of Operations
Pier 1 Imports Inc
Nashville, TN
01.2010 - 03.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Store Manager of 2017 and Highest operational audit score in region 2017.
Zone Manager
Lowes Home Improvment
Nashville, TN
01.2008 - 01.2010
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Considered and approved policies to support company initiatives and overall performance.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Science - Computer Science And Programming
Austin Peay State University
Clarksville, TN 06.2020 - 08.2022
BBA - Business Management
Austin Peay State University
Clarksville, TN 06.1991 - 08.1994
Skills
SAP
Excel
Power BI
Smartsheet
SharePoint
Evaluating System Capabilities
Requirements Documentation
Planning and Coordination
Analytical and Critical Thinking
Software
C#
HTML
CSS
PHP
Javascript
Timeline
Business Operations Analyst
Accenture
03.2021 - 06.2023
Bachelor of Science - Computer Science And Programming
Austin Peay State University
06.2020 - 08.2022
Store Manager of Operations
Pier 1 Imports Inc
01.2010 - 03.2020
Zone Manager
Lowes Home Improvment
01.2008 - 01.2010
BBA - Business Management
Austin Peay State University
06.1991 - 08.1994