Zachery Geisler
Business Operations Analyst
San Antonio,TX
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Business Operations Analyst
Accenture Federal Services
06.2023 - Current
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Managed project timelines effectively, ensuring all deliverables were met according to established deadlines.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
Transaction Processing Associate
Accenture
4 2019 - 05.2023
- Coordinate delivery assurance and in house quality control that has led to a reduction overall errors committed
- Lead the weekly strategy procurement meeting and help discuss the most efficient way to complete orders in a timely manner
- Prepared detailed reports on transaction processing activities for management review, highlighting key performance indicators and areas requiring further attention or improvement.
- Developed strong working relationships with colleagues across various departments to facilitate efficient interdepartmental collaboration on transaction-related matters.
Group Sales Manager
LaQuinta Inn & Suites
08.2017 - 11.2018
- Coordinated regional trade shows and industry events as part of broader marketing efforts which drove brand awareness and generated leads.
- Developed customized pricing strategies for each client based on their specific needs, ensuring competitiveness while maintaining profitability.
- Served as the primary point of contact for large accounts, resolving issues quickly and maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive proposals that addressed client pain points and resulted in closed deals.
Supervisor
UTSA Athletic Office - Ticket Operations
08.2016 - 05.2017
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Student Worker
UTSA Athletic Office - Ticket Operations
08.2014 - 08.2016
- Prepared daily student reports for student entry to athletic events
- Helped solve problems with excellent customer service
- Handled and maintained a cash drawer with a minimum of $200.
Education
BBA - Sports Management
The University of Texas At San Antonio
San Antonio, TX 05.2001 - 05.2017
Skills
Microsoft Office
SAP
Research Analysis and Interpretation
Metrics and Predictive Analytics
Supply Chain Track & Trace
Data Analytics
Sourcing and Procurement Strategy
Microsoft Excel
Business Analysis
Analytical Thinking
Client Relationship Management
Business Process Mapping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Operations Analyst
Accenture Federal Services
06.2023 - Current
Group Sales Manager
LaQuinta Inn & Suites
08.2017 - 11.2018
Supervisor
UTSA Athletic Office - Ticket Operations
08.2016 - 05.2017
Student Worker
UTSA Athletic Office - Ticket Operations
08.2014 - 08.2016
BBA - Sports Management
The University of Texas At San Antonio
05.2001 - 05.2017
Transaction Processing Associate
Accenture
4 2019 - 05.2023