Michael Reed
Meredith,NH
Summary
Universal Banker who provides exceptional customer service and excels in fast paced environments. With a strong background in Red Flag and fraud detection who has on multiple situations thwarted possible losses to customers and the institution . Aiming to leverage my skills that I have gained during my time in retail to be an effective member of the fraud team.
Overview
2
2
years of professional experience
Work History
Universal Banker
Meredith Village Savings Bank
05.2023 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified fraudulent activity during phone calls as well as in person to prevent harm to customer's and institution.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Teller
Meredith Village Savings Bank
05.2022 - 05.2023
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Worked to ensure accurate processing of teller transactions with zero reportable off ages and a proficiency of 98.13%.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Science - Computer Science, Minor Cybersecurity
University of Maryland Global Campus
Adelphi, MD12.2024
Skills
- Fraud detection
- Problem-solving abilities
- Customer Service-Oriented
- Confidentiality
- Detail Oriented
- Time management
Timeline
Universal Banker
Meredith Village Savings Bank
05.2023 - Current
Teller
Meredith Village Savings Bank
05.2022 - 05.2023
Bachelor of Science - Computer Science, Minor Cybersecurity
University of Maryland Global Campus
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