Tyler Presswood
Birmingham,AL
Summary
PROFILE / CAREER SUMMARY Hardworking, dedicated servant-leader seeking an opportunity to utilize professional skills. Possesses quality interpersonal and analytical thinking skills with strong customer relationship experience. Enthusiastic personality with the ability to remain efficient and thorough in a high-volume environment. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Artistic, Focused, and High Spirited. Excellent verbal & written communication skills. Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs.
Overview
9
9
years of professional experience
Work History
Universal Banker
PNC Bank
05.2022 - Current
- Has advised customers on bank products and services suitable for individual needs (e.g loans, credit cards, etc)
- Manages customer bank accounts; open, close, and oversee transactions
- Presents financial products and services to existing and prospective customers
- Has maintained control over vault containing $100,000+ and teller transactions as well as maintained personal banking practices and regulations beyond the teller line
- Is well versed on “both sides” of the floor (teller and personal banking)
- Has had continued growth in both roles since starting and has showcased leadership in areas such as training new hires and imparting knowledge learned at every chance
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Team Member
Planet Fitness
01.2021 - 01.2022
- Demonstrated sound interpersonal skills and aids in helping people reach their physical goal
- Advisor in membership selection based on customers needs
- Has gained ample sales experience through this position
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assistant Resident Advisor
Union University
08.2018 - 05.2021
- As a figurehead or representative for an on campus thinktank group centered around political discussion
- Lived with Primary Resident Advisor and provided support in management of dormitory responsibilities as well as support for student residents
- Served as a friend, confidante, mobility guide, and role model for students on campus
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
Preschool Teacher
Workstudy, Hands Up Preschool
10.2017 - 10.2020
- Provide various experiences and activities for children including songs, games and storytelling
- Established routines and provided positive guidance
- Skilled at handling irate or irrational behavior with sound decisions and calm temperament
- Ensured equipment and the facility are clean, well maintained and safe always
- Observe children and make note of progress & disciplinary actions
- Discussed children's development with parents.
Cashier/Front &back Line Service
McDonald's Restaurant
04.2015 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Intern
US Bankruptcy Court
10.2016 - 07.2017
- Filing, taking inventory, and assisting in the 4-year cyclical rotation process of ALNB laptops in 4 cities
- Aided in an audit of the telephone systems for the Judge's Chambers
- Provided assistance in the IT Department
- Received new IT equipment ordered by procurement and recorded hardware according to national guidelines for audit purposes.
Board Member
Homewood Public Library
01.2015 - 01.2016
- Helped with the Homewood Block Party event that was held in 2015
- Assisted with setting the tables and the making of organic snacks which were passed out to toddlers
- Participated in the Homewood Halloween & Christmas Parade riding on floats and throwing candy to the crowds.
Intern
Bradley Arant Boult Cummings
10.2014 - 07.2015
- Oratory presenter on behalf of The Birmingham Pledge
- Typed letters to different countries to widen The Pledge's scope
- Typed “Thank you” letters to various businesses, schools, and single persons who signed The Pledge
- Responsibilities include: general office activities such as filing and operating office equipment.
Education
Bachelors of Science - Political Science, Minor in Human Studies
Union University
Jackson, TN05.2022
Skills
- Designated Lender
- Mortgage Loan Originator
- NMLS Attained
- Wealth management
- Fraud detection
- Risk management understanding
- Loan origination
- Deposit processing
- Banking software navigation
Languages
Spanish
Professional Working
Timeline
Universal Banker
PNC Bank
05.2022 - Current
Team Member
Planet Fitness
01.2021 - 01.2022
Assistant Resident Advisor
Union University
08.2018 - 05.2021
Preschool Teacher
Workstudy, Hands Up Preschool
10.2017 - 10.2020
Intern
US Bankruptcy Court
10.2016 - 07.2017
Cashier/Front &back Line Service
McDonald's Restaurant
04.2015 - 10.2017
Board Member
Homewood Public Library
01.2015 - 01.2016
Intern
Bradley Arant Boult Cummings
10.2014 - 07.2015
Bachelors of Science - Political Science, Minor in Human Studies
Union University
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