Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keagan Miller

Hope,IN

Summary

Dynamic professional with extensive experience in customer service and financial transactions at First Financial Bank. Proven ability in cash handling and customer needs assessment, enhancing client satisfaction. Skilled in training and coaching teams, fostering collaboration, and implementing feedback systems to drive service quality improvements.

Overview

7
7
years of professional experience

Work History

Universal Banker

First Financial Bank
04.2023 - Current
  • Assisted customers with account inquiries and transactions, ensuring a seamless banking experience.
  • Processed loan applications and performed credit evaluations for prospective borrowers.
  • Educated clients on financial products, enhancing their understanding of banking services.


Pawnbroker

Gold Nugget Pawn Shop
09.2021 - 03.2023
  • Evaluated item authenticity and value to ensure fair transactions.
  • Managed customer inquiries and provided exceptional service to enhance client satisfaction.
  • Assisted in inventory management to maintain accurate records of items for sale or pawned.

Customer Experience Coordinator

TJ Maxx
01.2019 - 09.2021
  • Developed and implemented customer feedback systems to enhance service quality and satisfaction.
  • Trained and mentored new staff on customer engagement strategies and operational procedures.
  • Analyzed customer experience data to identify trends and recommend actionable improvements.

Education

Associate of Applied Science - Business Administration

University of Southern Indiana
Evansville, IN
12-2029

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Columbus, IN
05-2023

Skills

  • Cash handling proficiency
  • Customer needs assessment
  • Patience and composure
  • Training and coaching
  • Product knowledge
  • Teamwork and collaboration
  • Customer service

Timeline

Universal Banker

First Financial Bank
04.2023 - Current

Pawnbroker

Gold Nugget Pawn Shop
09.2021 - 03.2023

Customer Experience Coordinator

TJ Maxx
01.2019 - 09.2021

Associate of Applied Science - Business Administration

University of Southern Indiana

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana