Michael Reed
Gilbert,AZ
Summary
With 25 years in the automotive industry, not just a Master Technician adept at diagnosing and repairing automotive systems. A true leader in the shop environment. Skilled in advanced diagnostic tools and technical manuals, providing exceptional customer service. Notable strengths include problem-solving, mechanical aptitude, and consistent performance under pressure. Previous positions highlight a dedication to quality control and streamlined repair procedures.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Driver
Lyft / Uber / DoorDash
Atlanta, GA
02.2018 - Current
- Navigated seamless transition from automotive mechanics and shop management to developing Gig-App industry
- Managed workload effectively while ensuring vehicle upkeep, cleanliness, and repairs.
- Delivered over 45K miles annually to serve community needs.
- Facilitated transportation of people, food, merchandise, medicine, alcohol, and groceries.
- Maintained a customer service rating exceeding 4.9 out of 5 stars across all platforms.
Master Technician
Mercedes Benz of Marietta
Marietta, GA
11.2017 - 03.2018
- Performed comprehensive master technician responsibilities for late-model Mercedes-Benz vehicles.
- Contributed to service and parts departments in reaching unprecedented monthly targets.
- Committed to extended hours, including Saturdays, to ensure prompt delivery of customer services.
Master Technician
European Automotive Specialists
Decatur, GA
05.2017 - 11.2017
- Served as master automotive technician for Porsche, Mercedes, BMW, Audi, and Land Rover.
- Specialized in diagnostics and repairs for Jaguar, Volkswagen, and Saab vehicles.
Master Technician
Gwinnett Place Honda
Duluth, GA
11.2016 - 05.2017
- Consistently ranked among top three for hours and profit generation monthly.
- Performed master tech duties within a 22 technician shop environment.
- Exceeded 70 working hours weekly, achieving a maximum of 103 hours.
- Prioritized focus and efficiency to ensure customer satisfaction remained intact.
- Earned Hendrick's 'President's Choice Award' in 2016 and earlier years.
Master Exotic Car Tech
Motorcars of Georgia
Roswell, GA
10.2015 - 03.2016
- Served as master technician for Lamborghini and Aston Martin, ensuring top-tier vehicle performance.
- Executed maintenance and repairs on high-end brands including Ferrari, Maserati, and Bentley.
- Specialized in service operations for luxury vehicles such as Rolls Royce, BMW, and Mercedes.
- Contributed to high-end/exotic used car sales by providing expert technical assessments.
Shop Foreman/Assistant Manager, Master Technician of All Makes
Turn-Here Automotive
Duluth, GA
07.2014 - 05.2015
- Enhanced operational efficiency by restructuring business processes at Turn Here Automotive.
- Managed vehicle diagnosis and repair along with scheduling and workflow oversight.
- Engaged with customers to ensure clear communication and satisfaction.
- Focused on creating an organized atmosphere to boost profitability and service quality.
Master Technician With Porsche Factory Certification
Hennessy Porsche
Roswell, GA
12.2012 - 06.2014
- Executed master technician duties with exceptional professionalism while completing rigorous certification training.
- Maintained high standards in service at one of North America's top Porsche dealerships.
- Engaged in continual certification training to enhance technical expertise and service quality.
Education
High School - Auto Shop, Auto body, Enterprise | Art
Phoenix High School
Lawrenceville, GAFactory Porsche and Mercedes Benz Training - Up-to-date Technology Training
Factory Porsche And Mercedes Benz Training
Hapeville, GASkills
- Vehicle maintenance
- Route navigation
- Customer service
- Safety compliance
- Load management
- Delivery scheduling
- Attention to detail
- Traffic law observation
- Passenger transportation
- Vehicle inspection
- Engine diagnostics
- A/C troubleshooting
- Performance tuning
- Electrical systems
- Drivetrain repair
- Alignment techniques
- Shop management
Certification
- Engine Repair
- Manual Drivetrain & Axles
- Suspension & Steering
- Brakes
- Electrical/Electronic Systems
Projects And Interests
- SCCA & NASA Car builds, track days, and autocross.
- IMSA GT2 Class Porsche 993 Crew
- NMCA Built, and raced a 10-second drag shootout car.
- Radio Controlled car racing
- BMX bicycle racing and 2022 AZ class state champion
Specialty
- Honda/Acura Servicing & Tuning
- Porsche/Mercedes Diagnostics & Repair
- Mazda Rotary Knowledge
- High-End European Projects
Timeline
Driver
Lyft / Uber / DoorDash
02.2018 - Current
Master Technician
Mercedes Benz of Marietta
11.2017 - 03.2018
Master Technician
European Automotive Specialists
05.2017 - 11.2017
Master Technician
Gwinnett Place Honda
11.2016 - 05.2017
Master Exotic Car Tech
Motorcars of Georgia
10.2015 - 03.2016
Shop Foreman/Assistant Manager, Master Technician of All Makes
Turn-Here Automotive
07.2014 - 05.2015
Master Technician With Porsche Factory Certification
Hennessy Porsche
12.2012 - 06.2014
High School - Auto Shop, Auto body, Enterprise | Art
Phoenix High School
Factory Porsche and Mercedes Benz Training - Up-to-date Technology Training
Factory Porsche And Mercedes Benz Training
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