MICHAEL REGAN
Support Technician
North Las Vegas,Nevada
Summary
Highly skilled Support Technician and Remotely Piloted Aircraft Maintenance Specialist with a proven track record in managing mission-critical system administration tasks across multiple operating systems, including troubleshooting experimental software and leading new operating system rollouts. Collaborated with civilian and military organizations to ensure operational readiness, while revamping key support programs to streamline processes and managing tool and equipment calibration. Oversaw the tracking and management of computer systems, tools, vehicles, and heavy equipment. Ensured optimal mission readiness and performance of MQ-9 Reapers by conducting comprehensive maintenance, including launch, recovery, engine repair, and electronic systems management. Led teams in performing scheduled and unscheduled maintenance on aircraft components such as engines, avionics, hydraulics, and flight controls, implementing technical improvements that boosted efficiency and aircraft uptime.
Overview
1
1
year of professional experience
Work History
Support Technician
United States Air Force, USAF
06.2023 - Current
- Expertly managed system administration tasks for mission-critical operations, supporting legacy to modern operating systems: Windows, Linux, Unix, and macOS. Ensuring minimal downtime and optimal security.
- Troubleshoot experimental software and oversee the testing and evaluation of new operating system rollouts for squadron computers.
- Collaborated with civilian and military organizations to manage computer systems, ensuring operational readiness and efficiency.
- Revamped key support programs, reducing man-hours by streamlining processes and improving operational efficiency.
- Engaged in critical IT duties, ensuring the upkeep of internet of things items, including software updates and network loading.
- Handle tool management with strict adherence to safety guidelines and inventory protocols.
- Responsible for tool calibration, ensuring they meet the required standards for precise and accurate application during maintenance procedures.
- Tracked and managed computer systems, tools, vehicles, and heavy equipment, including forklifts and 10-ton trucks.
Remotely Piloted Aircraft Maintenance Specialist
United States Air Force, USAF
9 2019 - 06.2023
- Remotely Piloted Aircraft Maintenance Specialist with extensive hands-on experience in the field of Unmanned Aerial Vehicle technologies.
- Proficient in all aspects of MQ9 Reaper maintenance, including launching, recovery, engine repair, and electronic systems upkeep.
- Supported quality assurance efforts through meticulous adherence to established standards in every aspect of aircraft maintenance work.
- Analyzed technical documentation to proactively identify risks, offering strategic recommendations that enhanced departmental efficiency and safety.
- Initiated and implemented technical improvements that optimized system maintenance processes, boosting aircraft uptime, and reducing downtime.
- Performed scheduled and unscheduled maintenance on aircraft engines, landing gears, propellers, avionics, hydraulic, and structural portions of the aircraft, including flight controls and flight components.
- Led teams responsible for optimizing aircraft maintenance operations, ensuring seamless support for mission-critical programs.
- Efficiently managed cross-functional teams, enhancing coordination and execution of aircraft maintenance and support tasks.
Education
Bachelor of Science - Computer Software Engineering
Arizona State University
Tempe, AZ 05.2001 -
Associate of Arts - Interdisciplinary Studies
American Military University
Ave Maria, FL 05.2001 -
Skills
Windows/Linux(GNU)
Microsoft Office
Machine Learning - AI
Data Management
Troubleshooting skills
Software Updates
Software Installation
Languages
Python
Java
C
Rust
Passions
- Robotics
- Programming
- Learning
Timeline
Support Technician
United States Air Force, USAF
06.2023 - Current
Bachelor of Science - Computer Software Engineering
Arizona State University
05.2001 -
Associate of Arts - Interdisciplinary Studies
American Military University
05.2001 -
Remotely Piloted Aircraft Maintenance Specialist
United States Air Force, USAF
9 2019 - 06.2023
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