Michael Repp

Directed and expanded regional sales territory across on-premise and off-premise markets.

Managed sales of diverse portfolio of wines and spirits to sommeliers and independent retail buyers.

Oversaw inventory levels and analyzed market trends to align with account needs and ensure reliable order fulfillment.

Developed efficient daily routing patterns to enhance systematic call schedules.

Facilitated product tastings for wines and spirits to enhance customer experience.

• Developed excellent customer service skills through regular interaction with clients.
• Identified opportunities for upselling additional products or services as needed.
• Created and maintained effective relationships with key customers to ensure a successful route sales experience.
• Established long-term relationships with new customers by providing quality customer service during each transaction.
• Planned for sales execution based on current account opportunities and upcoming promotions.
• Maintained accurate records of orders, deliveries, and customer contacts.
• Promoted sales through special displays, account relationship development, and promotional material.
• Demonstrated strong negotiation skills, resulting in increased sales volume.
• Tracked progress against goals set by management team in order to increase efficiency of route operations.
• Monitored inventory levels at stores serviced on assigned routes and restocked shelves as necessary.
• Analyzed daily route sales information using software programs such as Microsoft Excel or Access.
• Informed customers of new products and services and price changes.
• Resolved customer complaints regarding order accuracy or delivery delays.
• Developed strong relationships with customers through courteous and professional interactions.

• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Resolved customer complaints and handled refunds and returns to promote satisfaction.
• Established clear communication channels between staff members to ensure smooth workflow throughout the store.
• Interviewed potential job candidates and made hiring recommendations to general manager.
• Handled employee discipline and termination according to company policies.
• Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
• Responsible for employee scheduling.