Michael-Rex Korede Okinedo
Laconia,NH
Summary
Motivated professional with a versatile background in retail and customer service. Known for strong adaptability and teamwork, consistently contributing to enhanced customer satisfaction and operational efficiency.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Sales Associate
Haffners Service Stations
01.2026 - Current
- Assisted customers with product selection and inquiries, enhancing overall service experience.
- Operated cash register efficiently, processing transactions accurately and maintaining financial accuracy.
- Collaborated with team members to maintain store cleanliness and organization, supporting efficient operations.
- Conducted inventory checks and restocked shelves, ensuring product availability for customer needs.
- Engaged customers in promotional activities, increasing awareness of sales and special offers.
- Provided on-the-job training to new associates, fostering a collaborative team environment.
- Resolved customer complaints promptly, contributing to improved satisfaction and retention rates.
- Adapted quickly to changing priorities and tasks in fast-paced service environment, demonstrating flexibility and reliability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Dicks Sporing Goods
11.2024 - 04.2025
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Camp Counselor
YMCA Boston
06.2021 - 09.2024
- Facilitated daily activities and programs for diverse youth groups, ensuring engagement and participation.
- Developed and implemented safety protocols, enhancing camper well-being and minimizing risks.
- Collaborated with team members to create inclusive environments fostering social skills and teamwork.
- Trained new counselors on operational procedures, promoting consistency in program delivery.
Customer Service Cashier
Sunoco Gas Station
09.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale system.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
- Provided exceptional customer service, resolving inquiries and complaints professionally.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Package Handler
FedEx
09.2022 - 02.2023
- Operated automated sorting systems to efficiently direct packages to designated routes.
- Collaborated with team members to optimize workflow and reduce package handling times.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Conducted quality checks on packages to maintain high standards of service accuracy.
Education
No Degree - Biology
University of Maine
Orono, ME12.2029
Associate of Arts - Liberal Arts
NHTI
31 College Dr, Concord, NH 0330105.2022
High School Diploma -
Bishop Brady Highschool
25 Columbus Avenue. Concord, NH 0330106.2020
Skills
- Teamwork and collaboration
- Exceptional customer service
- Customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Sales expertise
- Product sales
- Negotiation tactics
- Customer engagement
- Verbal and written communication
- Calm demeanor
- Hospitality and accommodation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Haffners Service Stations
01.2026 - Current
Sales Associate
Dicks Sporing Goods
11.2024 - 04.2025
Customer Service Cashier
Sunoco Gas Station
09.2022 - 06.2023
Package Handler
FedEx
09.2022 - 02.2023
Camp Counselor
YMCA Boston
06.2021 - 09.2024
No Degree - Biology
University of Maine
Associate of Arts - Liberal Arts
NHTI
High School Diploma -
Bishop Brady Highschool