Summary
Overview
Work History
Education
Skills
Timeline
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Michael Reyes

Pearland,TX

Summary

Driven Hospitality Shift Leader with a proven track record at Chick-fil-A, adept in cash handling and customer service management. Excelled in resolving customer issues, enhancing satisfaction, and leading teams to exceed operational goals. Skilled in fostering positive guest relations and empowering teams, demonstrating exceptional problem-solving and team leadership abilities.

Overview

3
3
years of professional experience

Work History

Hospitality Shift Leader

Chick-fil-A
08.2023 - 08.2024
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.

Hospitality Team Member

Chick-fil-A
09.2021 - 08.2023
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Implemented marketing and promotional initiatives to increase occupancy.

Education

Associate of Science - IT Info Tech Cybersecurity

San Jacinto College
Pearland, TX
05-2027

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Team motivation
  • Customer Service Management

Timeline

Hospitality Shift Leader

Chick-fil-A
08.2023 - 08.2024

Hospitality Team Member

Chick-fil-A
09.2021 - 08.2023

Associate of Science - IT Info Tech Cybersecurity

San Jacinto College

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Michael Reyes