Michael R. Foley
Fairfield
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
01.2023 - Current
- Responsible for sales, marketing, customer service, and operations, representing up to 180 vehicles and ~$2 million of annual revenue
- Highly effective leader, managing teams up to 6 people
- Responsible for employee scheduling, performance management, training
- Mentor and educator to top-tier trainees, all of whom have passed their qualifying exams
- Increased fleet growth from -25% to 25% YoY representing top decile performance by developing marketing strategies to increase referrals from existing and developing new accounts
- Improved branch profitability by increasing revenue on a per unit basis and eliminating losses
- Achieved top decile customer service scores by improving the condition of our product and various processes to achieve higher customer satisfaction
- Network with local businesses and establish referral relationships to generate new sales opportunities
- Follow up with warm leads from insurance partners to identify prospects’ requirements/budget and upsell them to higher-tier rental packages
- Develop near-term inventory forecasts to ensure customer orders are fulfilled and maximize revenue opportunities for specialty vehicle requests; coordinate with other area branches to secure additional vehicles as necessary while maintaining occupancy goals
- Monitor and analyze key performance metrics, including sales, occupancy percentages, and per vehicle income to ensure the branch achieves monthly and annual plans
- Recognized as a top performing Branch manager in multiple months in 2023 and 2024
Assistant Branch Manager
Enterprise Rent-A-Car
12.2018 - 04.2023
- Communicated daily with insurance adjusters to establish direct billing processes and collected payments
- Designed and implemented new service offerings that helped increase customer satisfaction scores to 94%, the second highest score in the region (Fairfield location)
- Prioritized and responded to 150+ customer support calls weekly
- Successfully completed formal sales management training program in August 2020
- Achieved customer service goals in every month and regularly recognized for customer service excellence
- Attended multiple Elite Clubs recognizing top Assistant Branch Manager in CT/NY Region
Education
Bachelor of Arts - Communication Studies
University of Rhode Island
Kingston, RI08.2018
Skills
- Team supervision
- Relationship building and management
- Employee development
- Staff management and training
- Operations management
- Coaching and mentoring
- Excellent work ethic
- Attention to detail
- Excellent time management skills
- Customer service and relationships
Timeline
Branch Manager
Enterprise Rent-A-Car
01.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
12.2018 - 04.2023
Bachelor of Arts - Communication Studies
University of Rhode Island
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