Michael Rhead
Denver,CO
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Terminix Commercial
Denver, CO
01.2020 - Current
- Leader in a branch awarded in the 2023 Circle of Excellence #3 commercial branch in the company.
- Manage a team of 10 pest control technicians and their schedules to uphold team productivity, prioritizing customer service and retention with quality service.
- Review completed work documents to verify consistency, quality and conformance.
- Conduct regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintain high customer satisfaction through site visits, proactively finding possible issues and resolving current issues through preparing and following though with plans of action.
- Branch completed 2023 with a revenue of 110% to budget and EBITDA of 107% to budget.
- Branch Safety Advocate responsible for employee safety training for a branch that is currently 410 days with no reportable accidents.
Executive Officer
Heat Pro
Lakewood, CO
01.2018 - 01.2020
- Handled company sales, managed the project scheduling for all customers and technicians.
- Estimated jobs for our commercial and residential customers, to keep the project under budget and profitable.
- Assess and target customer needs, along with any possible issues to forge and cultivate productive relationships and maintain top satisfaction levels.
- Communicate with clients to review contracts, answer any questions and learn about their unique scenarios and how to troubleshoot.
- Identify project requirements by establishing personal rapport with potential and existing clients.
- Increased the profitability of jobs by an average of 21% by cutting our costs, innovations and higher efficiency.
Technician and Route Driver
Living Design
Worthing, SD
06.2013 - 01.2018
- Covered large territory, servicing nursing homes, delivering supplies to customers throughout central part of the country.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Kept records of parts and equipment used in projects to update inventory.
- Negotiated with vendors and suppliers to source replacement parts.
- Provided technical training to co-workers and new staff.
- Completed all job reports and logs immediately following service calls.
- Serviced 12-18 clients, using logistical skills to efficiently travel distances between 1-2,000 miles weekly.
Sergeant
South Dakota Army National Guard
Sioux Falls, SD
Education
Bachelor of Arts -
University of South Dakota
Vermillion, SD05-2003
Skills
- Customer Service
- Active Listening
- Service Documentation
- Leadership
- Service Quality Management
- Workplace Safety
- Problem-Solving
- Strategic business planning
- Culture development
- Schedule Management
Certification
- General CO, 304-Residential and Commercial Pesticide Applicator Licenses
Timeline
Service Manager
Terminix Commercial
01.2020 - Current
Executive Officer
Heat Pro
01.2018 - 01.2020
Technician and Route Driver
Living Design
06.2013 - 01.2018
Sergeant
South Dakota Army National Guard
Bachelor of Arts -
University of South Dakota