Michael Rice
Denver,CO
Summary
Results-driven founder with a proven track record in problem solving and operational efficiency. Delivered exceptional customer service while managing financial planning, achieving $4-10K/month in revenue growth. Experience in leading and being a team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Founder
Self-employeed
Denver, CO
12.2020 - Current
1. Diagnosed and repaired over 300 iPhones to restore functionality and optimize performance.
2. Delivered exceptional customer service through direct interactions and phone communications, resulting in 50+ five-star reviews on the business Facebook page, and hundreds of five-star reviews on my Facebook Marketplace account.
3. Oversaw budget allocation and financial planning for sustainability.
4. Grew the business to $4,000 to $10,000 per month in revenue between May 2021 and March 2023.
Shift Supervisor
Starbucks
Longmont, CO
07.2017 - 06.2019
- Developed strategies for improving operational efficiency and customer service levels.
- Resolved customer complaints in a timely manner.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Addressed any issues that arose during the shift in a proactive manner.
Education
High School Diploma -
Mead High School
Mead, CO05-2017
Skills
- Problem solving
- Growth mindset
- Communication skills
- Operational efficiency
- Inventory management
- Ethics and integrity
- Customer service
Affiliations
- Basketball
- Spikeball
- Snowboarding
- Writing
Certification
- Precision Nutrition Level One
- Comptia A+ (in progress, passed 1 and studying for 2nd exam)
Timeline
Founder
Self-employeed
12.2020 - Current
Shift Supervisor
Starbucks
07.2017 - 06.2019
High School Diploma -
Mead High School