Michael Richards
Midvale,UT
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
08.2018 - 10.2020
- Provided exceptional customer service in high-volume dining environment.
- Assisted in menu item recommendations to enhance guest dining experience.
- Maintained cleanliness and organization of tables and dining areas for optimal efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions accurately, ensuring proper register reconciliation at shift end.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly to maintain satisfaction and loyalty.
- Participated in team meetings to discuss operational improvements and service strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Psychology
Utah Valley University
Orem, UTCertification
Culinary Arts Certificate
Timeline
Server
Red Lobster
08.2018 - 10.2020
Psychology
Utah Valley University