Michael Richardson
Tucson,AZ
Summary
Experienced sales professional adept at managing complex projects and driving impactful results. Strong focus on team collaboration, adaptable to changing needs, and reliable in delivering outcomes. Expertise in sales strategy, project coordination, and client relationship management. Known for effective communication, problem-solving, and ensuring consistent results.
Overview
2026
2026
years of professional experience
Work History
Digital Sales Manager
ADP
01.2021 - Current
- Developed and executed digital marketing strategies to enhance online sales performance.
- Collaborated with cross-functional teams to optimize customer engagement through digital channels.
- Control entire sales process from initial outreach all the way through implementation.
- Utilized CRM tools to track sales activities and improve lead conversion rates.
- Conducted competitor analysis to identify opportunities for growth in digital marketplace.
- Developed strong relationships with key clients, leading to increased repeat business and long-term partnerships.
- Provided training and support for team members on digital sales techniques and tools.
Assistant Property Manager
Vail Resorts
01.2020 - 01.2021
- Assisted in managing tenant and guest communications to ensure timely responses and issue resolution.
- Coordinated maintenance requests, tracking progress to enhance tenant satisfaction and property upkeep.
- Conducted property inspections, identifying areas for improvement and coordinating corrective actions as needed.
- Collaborated with vendors for maintenance services, negotiating contracts to optimize service delivery and cost efficiency.
Sales and Reservations Coordinator
Hotel Oceana
01.2019 - 01.2020
- Assisted with opening new 5-star luxury hotel. One of only five staff members retained throughout Covid.
- Collaborated with front desk staff to streamline check-in processes for VIP and celebrity guests.
- Monitored inventory levels of room availability, adjusting bookings as necessary for operational efficiency.
- Developed procedures for handling overbookings and cancellations, enhancing guest satisfaction.
Front Desk Agent
Sunset Marquis Hotel
01.2018 - 01.2019
- Managed guest check-ins and check-outs, ensuring smooth operations and exceptional service.
- Handled reservations and inquiries using property management system, enhancing guest experience.
- Trained new staff on front desk procedures, promoting team efficiency and consistency in service delivery.
- Addressed guest complaints promptly, implementing effective resolutions to enhance overall satisfaction.
Investment Sales Assistant
Waukesha Bank
2016 - 01.2017
- Assisted in preparing investment reports and presentations for client meetings.
- Collaborated with financial advisors to streamline client account management processes.
- Responded to client inquiries, delivering timely information on investment options and services.
- Provided administrative support, including scheduling meetings and maintaining accurate records.
Assistant Director of Admissions
Summit Malibu
01.2015 - 2016
- Coordinated admissions events to enhance prospective student engagement and streamline application processes.
- Managed communication with applicants, ensuring timely responses and support throughout the admissions cycle.
- Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
- Explained admissions processes, treatment programs, and financial assistance options for perspective clients.
Skills
- Relationship development
- CRM software experience
- Social media proficiency
- Project planning and development
- Customer service
- Networking
- Sales management
Timeline
Digital Sales Manager
ADP
01.2021 - Current
Assistant Property Manager
Vail Resorts
01.2020 - 01.2021
Sales and Reservations Coordinator
Hotel Oceana
01.2019 - 01.2020
Front Desk Agent
Sunset Marquis Hotel
01.2018 - 01.2019
Assistant Director of Admissions
Summit Malibu
01.2015 - 2016
Investment Sales Assistant
Waukesha Bank
2016 - 01.2017
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