Michael Richardson
Omaha,NE
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Team Member
Jimmy John's
Omaha, NE
05.2024 - Current
- uilt strong relationships with clients for long-term success.
- Managed resource allocation to maximize team productivity.
- Maintained positive working relationship with fellow staff and management.
Store Associate
Family Dollar
Omaha, NE
05.2023 - 05.2024
- Cashiering
- Stocking
- Unloading truck
- Organized seasonal promotional events to boost sales numbers.
- Greeted customers to determine wants or needs.
- Utilized up-selling techniques to maximize transaction value.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Speedy Mart
Omaha, NE
12.2023 - 02.2024
- Assisted customers with item location and price inquiries.
- Bagged purchases appropriately to protect merchandise from damage.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
- Provided exceptional customer service during checkout process.
- Answered phone calls to assist customers with questions and orders.
Telemarketer
Dial America
Omaha, NE
08.2022 - 01.2023
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Collaborated with new customers to give details about company offerings.
- Utilized market research data to better understand target demographics.
- Implemented upselling tactics when appropriate to maximize revenue generation.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Scheduled callbacks for potential clients, maximizing opportunities for sales conversions.
Shift Leader
Casey's
Omaha, NE
10.2021 - 01.2022
- Analyzed customer feedback to identify areas for improvement.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified needs of customers promptly and efficiently.
Waitress, Bartender
Spaghetti Works
Omaha, NE
11.2019 - 03.2020
- Trained new employees to perform duties.
- Responded to ad hoc cleaning duties at end of shift.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Set up tables in between patrons to reduce wait times.
- Promoted special offers or events to increase sales revenue.
- Maintained personal hygiene and proper uniform appearance.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Effectively managed multiple tables simultaneously during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Garnished dishes and beverages to serve visually appealing menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Cashier
Cubby's
Omaha, NE
08.2019 - 12.2019
- Assisted customers with item location and price inquiries.
- Bagged purchases appropriately to protect merchandise from damage.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Adhered to social distancing protocols and wore mask or face shield.
- Built and maintained productive relationships with employees.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
Flow Team Member
Target
Omaha, NE
09.2018 - 04.2019
- Conducted routine cycle counts to ensure accurate inventory levels.
- Maintained clean and organized workspace to optimize productivity.
- Picked, packed, and labeled products according to company standards.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
High School Diploma -
Omaha South Magnet High School
Omaha, NE05-2017
Skills
- Product display
- Customer Service
- Shipment Processing
- Payment Processing
- Return processing
- Effective communication abilities
- POS System Operation
- Team Leadership
- Upselling and Cross Selling
- Problem-solving abilities
Timeline
Team Member
Jimmy John's
05.2024 - Current
Cashier
Speedy Mart
12.2023 - 02.2024
Store Associate
Family Dollar
05.2023 - 05.2024
Telemarketer
Dial America
08.2022 - 01.2023
Shift Leader
Casey's
10.2021 - 01.2022
Waitress, Bartender
Spaghetti Works
11.2019 - 03.2020
Cashier
Cubby's
08.2019 - 12.2019
Flow Team Member
Target
09.2018 - 04.2019
High School Diploma -
Omaha South Magnet High School