Yeira Reyes-Rivas
Iowa City,IA
Summary
Highly motivated Barista with a strong work ethic and excellent customer service. Experienced in preparing a variety of coffee drinks and other food items. Proficient in POS System Operations and fluent in Spanish, demonstrating exceptional communication skills and the ability to thrive under pressure.
Overview
3
3
years of professional experience
Work History
Team Member
Dunkin' Donuts
10.2024 - Current
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Handled customer complaints in a professional and courteous manner
- Greeted guests in a friendly and professional manner, ensuring customer satisfaction
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
Shift Leader
Smoothie King
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Restocked self-servi e area with straws, drink carriers, and napkins
- managed store closing and opening procedures to ensure safety and security
Education
Bachelor of Science - Health Sciences On The Pre-dental Track
University of Iowa
The Univeristy Of Iowa05-2027
Skills
- Coachability
- Fluent in spanish
- Customer service
- Working as a team
- POS System Operations
- Product display
- Guest satisfaction
- Food preparation and safety
- Organized
- Multi-tasking ability
- Works well under pressure
- Excellent communciation skills
Timeline
Team Member
Dunkin' Donuts
10.2024 - Current
Shift Leader
Smoothie King
04.2022 - Current
Bachelor of Science - Health Sciences On The Pre-dental Track
University of Iowa
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