Michael Riddle
Stamford
Summary
Results-driven account management professional with a proven track record of overseeing 20+ client accounts and generating more than $2 million in sales revenue while serving in a branch management capacity. Demonstrated expertise in cultivating long-term client relationships, negotiating contracts, resolving complex issues, and aligning business solutions with client objectives to drive retention and revenue growth. Adept at leading cross-functional teams, managing branch operations, and thriving in fast-paced environments through strategic communication, operational leadership, and strong problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Account Manager
Bender Plumbing Supply
Stamford, CT
11.2022 - Current
- Manage a portfolio of over 20 client accounts, providing tailored quotes and comprehensive product solutions.
- Generated over $2M in sales revenue in 2025, consistently exceeding performance targets.
- Serving as acting Branch Manager, overseeing daily operations, staff coordination, and client relations.
- Cultivate and maintain strong, long-term relationships with clients through regular communication and personalized service.
- Master in-depth product knowledge, ensuring accurate advice and guidance on complex product codes.
- Drive sales growth by identifying key opportunities and addressing client pain points.
- Conduct proactive outreach to clients, fostering ongoing engagement and capitalizing on new opportunities.
Brand Consultant
Elsworth & Luxor
New York, NY
07.2022 - 11.2022
- Consistently exceeded sales targets through strategic client engagement and brand advocacy.
- Operated effectively under pressure, delivering high-quality results in fast-paced environments.
- Developed and delivered compelling presentations, training brand ambassadors on best practices.
- Managed marketing campaigns, ensuring alignment with client goals and market demands.
- Conducted thorough market research to optimize campaign strategies and client success.
Customer Development Representative
Power Home Remodeling
Trumbull, CT
11.2021 - 07.2022
- Executed door-to-door outreach in assigned neighborhoods, engaging homeowners to schedule product estimates.
- Mastered sales scripts and effectively communicated product offerings, achieving high conversion rates.
- Guided homeowners through the sign-up process, ensuring a seamless and informed experience.
- Demonstrated resilience and exceptional communication skills, overcoming objections and securing meetings.
Apprentice
Melia Plumbing & Heating
Stamford, CT
01.2021 - 11.2021
- Managed day-to-day business operations, including billing, invoicing, and payroll functions.
- Drafted and presented project estimates for new construction, ensuring clarity and accuracy.
- Provided hands-on support on job sites as a mechanic and assistant.
- Led a three-person crew as foreman on new construction projects, honing leadership and teamwork skills.
- Gained a deep understanding of small business operations and the critical importance of communication and problem-solving.
Tour Guide
Stepping Stones Museum
Norwalk, CT
09.2018 - 12.2019
- Welcomed large groups of children, ensuring their safety and engagement during their museum visits.
- Provided educational introductions and guided groups through interactive exhibits.
- Managed schedules and transitions between stations, ensuring all groups had a positive and timely experience.
- Closed the day by delivering a thank-you address, reinforcing the museum’s mission and fostering memorable experiences.
Education
Associate’s Degree -
Norwalk Community College
Norwalk, CTSkills
- Resilience & Adaptability
- CRM Platforms
- Client rapport
- Effective Communication & Relationship Building
- Leadership & Team Management
- Client Relationship Management
- Problem Solving & Critical Thinking
- Sales Strategy & Negotiation
- Sales development
- Account oversight
- Issue resolution
- Account development
Timeline
Account Manager
Bender Plumbing Supply
11.2022 - Current
Brand Consultant
Elsworth & Luxor
07.2022 - 11.2022
Customer Development Representative
Power Home Remodeling
11.2021 - 07.2022
Apprentice
Melia Plumbing & Heating
01.2021 - 11.2021
Tour Guide
Stepping Stones Museum
09.2018 - 12.2019
Associate’s Degree -
Norwalk Community College
AWARDS & ACHIEVEMENTS
Three-sport athlete (Football, Baseball, Basketball) at SHS and TCHS, Varsity Football Captain, SHS, Heart & Soul Award, Stamford High Varsity Football, FCIAC First-Team All-Conference (Football)