MICHAEL RIJOS DELGADO
San Antonio,TX
Summary
Enthusiastic aspiring IT professional with a background in Warehouse and Customer Service. Passionate about the IT industry because it is constantly evolving. Obtained a bachelor's degree in Network Technology and Applications Development. Recently completed the Computer User Support Specialist program at ACI Learning as well to better prepare for an IT focused position. Currently working toward ITIL, A+, Network+, and Security+ certifications. Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Harlandale Independent School District
San Antonio, TX
04.2024 - Current
- Pick and fill orders from stock as assigned
- Load delivery vans and trucks for delivery
- Deliver orders to schools in a timely manner
- Assist with the loading and unloading of trucks and containers
- Receive and process incoming stock and materials
- Inspect and verify incoming and outgoing products for accuracy and quality
- Complete Inventory Control as needed
Process Assistant
Amazon.com
San Antonio, TX
01.2018 - 04.2024
- Provided administrative management of 15 to 20 associates
- Allocated job responsibilities to associates
- Monitored and mentored associates on productivity, quality, and safety
- Prepared and implemented training and development plans for associates as needed
- Responsible for shift quality and associated action plans
- Conducted 4M and 5S audits for respective workstations daily
Education
Computer User Support Specialist Program -
ACI Learning Tech Academy
Virtual Campus06.2024
Bachelor's Degree - Network Technology and Applications Development
NUC University South Florida
Virtual Campus02.2024
Skills
- Troubleshooting
- Active Directory
- iCloud
- Virtual Migrations
- TCP/IP
- LAN
- WAN
- VLAN
- VPN
- VOIP
- Multitasking
- Operating Systems
- Customer Service
- Remote Desktop Utility
- Conflict Management
- Microsoft Office 365
- Communication
- Data Backup
- Network Design
- Hardware Maintenance
- Positive attitude
- Collaborator
- Software
- Attention to detail
- Shipping and receiving
- Route deliveries
- Inventory counting
- Lifting and sorting
- Pallet building
Certification
- Axelos ITIL 4 Foundation, In Progress
- CompTIA A+, In Progress
- CompTIA Security+, In Progress
- CompTIA Network+, In Progress
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Warehouse Associate
Harlandale Independent School District
04.2024 - Current
Process Assistant
Amazon.com
01.2018 - 04.2024
- Axelos ITIL 4 Foundation, In Progress
- CompTIA A+, In Progress
- CompTIA Security+, In Progress
- CompTIA Network+, In Progress
Computer User Support Specialist Program -
ACI Learning Tech Academy
Bachelor's Degree - Network Technology and Applications Development
NUC University South Florida
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