Christopher Medel
Elkhorn,NE
Summary
Dedicated customer service specialist with 10+ years of experience leading diverse client populations. Expertise in troubleshooting hardware and software, computer hardware assembly. CompTIA A+ certified and Networking+ Certified and seeking opportunities in IT.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
Omaha, Nebraska
03.2022 - Current
- Efficiently and successfully sort and pack 65,000+ packages per shift
- Recognized as one of the top 3 employees for productivity in an unloader role
- Successfully collaborate with teammate of 3 to achieve daily target rates, leading to expedited order fulfillment
- Analyze package tracking software to rectify packaging defects, incorrect labels, and replace damaged packages, resulting in increased customer satisfaction
- Communicate with co-workers with team of 10 for necessary adjustments on the assigned area or areas that need help
Sales Staff
General Nutrition Center
Muscat, Sultanate of Oman
12.2018 - 01.2021
- Guided customers by identifying customer needs and providing suggestions for purchases therefore increasing sales by 10 percent each month
- Teamed with IT department to troubleshoot point of sales system, ensuring smooth checkout process for customers
- Incorporated spreadsheet software to maintain store inventory, resulting in accurate stock and item count
- Lead the team of 3 in branch to achieve 20 percent more in monthly sales quota
- Mentored interns on workflows and company policy
Ticketing Agent
Happy Day Travel & Tourism
Muscat, Sultanate of Oman
07.2017 - 12.2018
- Leveraged Sabre GDS software to assist 50 clients a month with booking airfare and travel
- Demonstrated expertise in Adobe Photoshop to generate high-level marketing material for the travel agency
- Constantly remained in touch with clients to ensure smooth and reliable real-time updates regarding travel plans and itinerary
- Tracked previous customer record and contacted for travel promotions
Ticketing Agent
Continental Lion Travel & Tours
Tarlac, Philippines
05.2016 - 05.2017
- Acted as a liaison between clients and airlines, ensuring that customer inquiries were quickly addressed and travel plans were up to date
- Tracked sales records through Microsoft Excel, showing a 15% increase in sales over a 6 month period
- Created marketing materials with photo editing software, resulting in an increase of company presence over a period of 6 months
Education
CompTIA Networking+ Certificate -
02.2025
CompTIA A+ Certificate -
04.2024
Technical Support Fundamentals Certificate -
Google
01.2022
Bachelor of Science - Information Technology
Tarlac Agricultural University
03.2013
Skills
- Excellent Communication Skills
- Customer Service Skills
- Multitasking
- Adaptability
- Troubleshooting
- Computer Support
- Network troubleshooting
- Computer hardware
- Customer service
- Team collaboration
- Problem solving
Timeline
Warehouse Associate
Amazon
03.2022 - Current
Sales Staff
General Nutrition Center
12.2018 - 01.2021
Ticketing Agent
Happy Day Travel & Tourism
07.2017 - 12.2018
Ticketing Agent
Continental Lion Travel & Tours
05.2016 - 05.2017
CompTIA Networking+ Certificate -
CompTIA A+ Certificate -
Technical Support Fundamentals Certificate -
Google
Bachelor of Science - Information Technology
Tarlac Agricultural University