Michael Rios
San Jose,CA.
Summary
Dedicated security professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Director of Uniform Guard Services
Surefox North America Inc
10.2022 - Current
- Overseeing a department of 5 Program Managers over 9 different contracts, estimating $35 Million in Revenue.
- Managed budgets effectively for 8 Uniform Guard Programs and 1 Residential Security Team to ensure financial stability.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Oversaw multiple operations across 8 states and 3 countries and provided corrective feedback to achieve daily and long-term goals.
Program Manager - Mobile Residential, EP Advance
Surefox North America Inc
10.2020 - 10.2022
- Created the first Mobile Residential and Advanced Team for the company.
- Managed a Mobile Residential team that oversaw up to 15 residences at any given time based on threat assessments.
- Managed an Advance Team of 7 personnel that conducting Advanced EP work for C suite personnel.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Area Manager
Surefox North America Inc
06.2018 - 10.2020
- Created the first Uniform Guard Program in California for the company.
- Grew a contract from 13 personnel to over 250 in the span of 6 months.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Security and Safety Consultant
Surefox North America Inc
03.2017 - 06.2018
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Renegotiated outsourcing contracts to save considerable costs.
- Maintained database systems to track and analyze operational data.
Correctional Officer
MTC Corrections
01.2012 - 01.2013
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Infantry Squad Leader
US Army
07.2003 - 12.2009
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
- Supervised and led squad of 10 soldiers, setting high standard of efficiency, loyalty, and integrity.
Education
Certification - Basic Firefighter
South Texas College
Mcallen, TX12.2014
Skills
- Strategic Planning
- Vendor and Contract Management
- People Management
- Operations Management
- Team Management
- Staff Management
- Strategies and goals
- Organizational Development
- Budget Management
- Program Management
Languages
Spanish
English
Timeline
Director of Uniform Guard Services
Surefox North America Inc
10.2022 - Current
Program Manager - Mobile Residential, EP Advance
Surefox North America Inc
10.2020 - 10.2022
Area Manager
Surefox North America Inc
06.2018 - 10.2020
Security and Safety Consultant
Surefox North America Inc
03.2017 - 06.2018
Correctional Officer
MTC Corrections
01.2012 - 01.2013
Infantry Squad Leader
US Army
07.2003 - 12.2009
Certification - Basic Firefighter
South Texas College
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