Michael Rios
Spring Branch
Summary
Auto Collision Estimator with extensive experience in damage assessment and cost estimation. Demonstrated ability to negotiate favorable agreements with insurance representatives, enhancing customer satisfaction and operational efficiency. Expertise in vehicle repair costs and insurance claim processes contributes to accurate and timely estimates. Commitment to ongoing industry education ensures continuous improvement in estimation practices.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Estimator
Northside Ford
San Antonio
03.2025 - Current
- Developed precise cost estimates for collision repair projects to enhance bidding accuracy.
- Analyzed customer specifications to identify project requirements and scope.
- Collaborated with technicians to evaluate damage and determine repair needs.
- Prepared comprehensive bids for insurance companies and clients to secure contracts.
- Utilized estimating software to optimize the bidding process and reduce turnaround time.
- Reviewed contracts and agreements to ensure compliance with company standards.
Owner
In A Jamm Services
Spring Branch
09.2017 - 03.2025
- Managed daily operations and logistics for home service appointments to enhance efficiency.
- Oversaw hiring, planning, and scheduling of contractors for project execution.
- Maintained customer relationships through effective communication and support.
- Conducted regular quality checks on services to ensure client satisfaction.
- Managed inventory for supplies and equipment utilized in services.
- Coordinated multiple projects simultaneously while handling client interactions.
- Streamlined processes to optimize contractor utilization and project timelines.
Collision Center Manager
Valmark Chevrolet
New Braunfels
10.2016 - 08.2017
- Drafted estimates for insurance companies and clients to facilitate timely approvals.
- Coordinated technician assignments and maintained daily records of materials and supplies.
- Managed daily operations of collision center, ensuring seamless workflow and service delivery.
- Collaborated with insurance companies for efficient claims processing.
- Oversaw quality control measures to uphold repair standards and safety compliance.
- Conducted regular staff meetings to enhance team communication and address operational concerns.
- Resolved customer complaints promptly, demonstrating empathy and understanding.
- Developed strategies to boost efficiency in Collision Center while prioritizing customer satisfaction.
Collision Center Estimator
Cavender Buick Collision Center
San Antonio
04.2014 - 10.2016
- Prepared detailed reports outlining repair costs and timelines for insurance companies.
- Evaluated vehicle damage using industry-standard estimating software to ensure accuracy.
- Collaborated with insurance adjusters to finalize repair estimates and enhance efficiency.
- Managed customer communications, providing updates and logging all interactions.
- Reviewed and updated pricing databases for accuracy and market competitiveness.
- Assisted technicians in understanding repair processes and requirements for optimal outcomes.
Collision Center Estimator
Fort Bend Toyota
Richmond
02.2012 - 04.2014
- Crafted estimates for insurance claims and customer payments with precision.
- Maintained daily communication logs to update customers on progress.
- Assessed vehicle damage using industry-standard estimating software.
- Collaborated with insurance adjusters to finalize accurate repair estimates.
- Developed comprehensive reports outlining repair costs and timelines.
- Effectively communicated estimate details to customers, ensuring clarity.
- Reviewed and updated pricing databases to enhance accuracy and competitiveness.
Estimator
Service King
Houston
05.2010 - 02.2012
- Prepared detailed bids for Travelers and USAA, ensuring compliance with company standards.
- Developed accurate cost estimates for collision repair projects based on customer specifications.
- Collaborated with technicians to evaluate damage and identify necessary repairs.
- Utilized estimating software to enhance efficiency of the bidding process.
- Maintained logs of communications, providing daily updates to customers.
- Reviewed contracts and agreements to ensure adherence to company requirements.
- Conducted thorough analysis of project requirements to support estimation accuracy.
- Managed ordering of parts, facilitating timely execution of repair projects.
Estimator
Caliber Collision
Katy
09.2008 - 05.2010
- Developed accurate cost estimates for collision repair projects to enhance bidding accuracy.
- Prepared detailed bids for insurance companies and clients, ensuring compliance with company standards.
- Collaborated with technicians to assess damage and repair needs efficiently.
- Utilized estimating software to optimize the bidding process and improve workflow.
- Managed daily communication with customers, providing updates and maintaining detailed logs.
- Analyzed customer specifications to identify project requirements effectively.
- Reviewed contracts and agreements for alignment with company policies.
Assistant Manager
Gillman Lincoln
Rosenberg
11.2001 - 08.2008
- Generated estimates for insurance claims and customer payments to ensure accuracy.
- Managed technician assignments while maintaining daily records of materials and supplies.
- Conducted customer satisfaction calls to gauge feedback on services provided.
- Tracked gross profits and losses to inform financial decision-making.
- Ordered necessary parts and updated customers through daily communication logs.
- Assisted in optimizing daily operations and enhancing team performance at automotive dealership.
- Collaborated with department heads to implement effective customer service strategies.
- Coordinated employee training sessions to boost product knowledge and sales capabilities.
Education
Certificate of completion - architectural designs
Wharton County Junior College
Sugarland, Texas12.1999
Skills
- Microsoft Project
- Excel
- Word
- AutoCAD
- PowerPoint
- Lotus Notes
- CCC One
- ADP
- Audatex estimating software
- Bilingual proficiency
- Insurance adjuster certification
Languages
Spanish
Professional
Certification
- Texas insurance adjuster certification issued 8/25/25
References
References available upon request.
Timeline
Estimator
Northside Ford
03.2025 - Current
Owner
In A Jamm Services
09.2017 - 03.2025
Collision Center Manager
Valmark Chevrolet
10.2016 - 08.2017
Collision Center Estimator
Cavender Buick Collision Center
04.2014 - 10.2016
Collision Center Estimator
Fort Bend Toyota
02.2012 - 04.2014
Estimator
Service King
05.2010 - 02.2012
Estimator
Caliber Collision
09.2008 - 05.2010
Assistant Manager
Gillman Lincoln
11.2001 - 08.2008
Certificate of completion - architectural designs
Wharton County Junior College
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