Michael Robak
Norridge,IL
Summary
Motivated and reliable operations professional with 4 years of progressive leadership experience in logistics and dispatch management at UPS. Proven ability to lead teams, solve problems under pressure, and coordinate time-sensitive operations. Strong communicator with a natural drive for continuous improvement and professional growth. Currently pursuing a Bachelor's degree in Business Management through Western Governors University and seeking management-level opportunities that provide room for advancement and leadership development.
Overview
7
7
years of professional experience
Work History
Management
UPS
Addison, IL
08.2021 - Current
- Lead and coordinate dispatch operations for 40+ package delivery drivers during overnight shifts
- Ensure accuracy and timeliness of delivery routes while managing last-minute changes and delays
- Act as a key communication bridge between drivers, warehouse teams, and management
- Trained new hires on procedures, software systems, and communication protocols
- Developed strong knowledge of logistics, staffing, and center operations, often stepping into roles beyond dispatch
- Cost-Efficient Workforce Optimization
Customer Service
Target
Norridge, IL
10.2019 - 07.2021
- Help drive sales
- Communicate with guests and work on computers
- Take phone calls for the company
- Physically taking loads from trucks at times
- Coordinated customer service activities with other departments.
Apprentice
Family Construction Company
, IL
07.2018 - 03.2019
- Assisted in lifting heavy objects and communicating with others
- Cut wood and materials for projects
- Calculated work materials
- Survey and measure the equipment
Education
Associate of Business Administration - Business Management
Triton College
River Grove, IL05-2025
High School Diploma -
Ridgewood High School
Norridge, IL01.2021
Skills
- Punctuality
- Polish fluency
- Computer proficiency
- Quick learner
- Leadership and team coordination
- Operational planning and logistics
- Professionalism
- Drive and motivation
- Adaptability and dependability
- Strong work ethic and attention to detail
- Excel
Languages
English
Native/ Bilingual
Polish
Native/ Bilingual
Timeline
Management
UPS
08.2021 - Current
Customer Service
Target
10.2019 - 07.2021
Apprentice
Family Construction Company
07.2018 - 03.2019
Associate of Business Administration - Business Management
Triton College
High School Diploma -
Ridgewood High School
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