Megan Greenwood
Pompano beach,FL
Summary
Dynamic professional with a proven track record in customer service and complaint resolution, honed at companies like Grand Caribbean Cruises. Skilled in Microsoft Excel and building relationships, I consistently enhance customer satisfaction and team efficiency. Leveraging empathy and technical prowess, I excel in fast-paced environments, driving service standards and operational excellence.
Overview
22
22
years of professional experience
Work History
Management
Atlantic Liquors
03.2024 - Current
Salesperson
DoorDash Driver App
Pompano Beach, United States
10.2023 - 03.2024
Associate
Amazon/Galo Logistics
Boca Raton, United States
09.2023 - 10.2023
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
credit/ Compliance/quality assurance and merchant service clerk
Grand Caribbean Cruises
Fort Lauderdale, United States
06.2019 - 03.2020
- Helping credit/compliance department manager resolve customer disputes;
- Issue refunds for upgrades and travel complaints
- The ability to dispute customer to merchant concerns
- Create letters of travel for customers to submit to Immigration to obtain travel documents
- Monitor sales associates when needed to preserve the integrity of the company
- Also assists with various projects and reports as needed
credit/compliance clerk
Travel Shared Services
Fort Lauderdale, United States
03.2016 - 06.2019
- Helping credit/compliance department manager resolve customer disputes;
- Issue refunds for upgrades and travel complaints
- The ability to dispute customer to merchant concerns
- Create letters of travel for customers to submit to Immigration to obtain travel documents
- Shipping/fulfillment: Assembles vacation packages to be mailed to customer
- Also assists with various projects and reports as needed
Credit/compliance Clerk
Caribbean Cruise lines
Fort Lauderdale, United States
01.2012 - 06.2019
- Helping credit/compliance department manager resolve customer disputes;
- Issue refunds for upgrades and travel complaints
- The ability to dispute customer to merchant concerns
- Create letters of travel for customers to submit to Immigration to obtain travel documents
- Shipping/fulfillment: Assembles vacation packages to be mailed to customer
- Also assists with various projects and reports as needed
Sales
Besm Inc
Fort Lauderdale, United States
03.2009 - 05.2011
- Selling vacation packages
- Also conducted and recorded audio verification receipts for customers
Apprentice
Britts Welding
01.2006 - 01.2008
Line Cook
Jersey Mike's Subs
01.2003 - 01.2005
Education
Northeast high school -
Northeast high school
01.2005
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Complaint resolution
- Scheduling
- Sales expertise
- Empathy and patience
- Report transcription
- Payment processing
- Adaptive team player
- Computer proficiency
- Coordination
- Quality control
- Credit card payment processing
- Relationship building
- Punctuality and reliability
- Service standard compliance
- Refunds processing
References
References available upon request.
Timeline
Management
Atlantic Liquors
03.2024 - Current
Salesperson
DoorDash Driver App
10.2023 - 03.2024
Associate
Amazon/Galo Logistics
09.2023 - 10.2023
credit/ Compliance/quality assurance and merchant service clerk
Grand Caribbean Cruises
06.2019 - 03.2020
credit/compliance clerk
Travel Shared Services
03.2016 - 06.2019
Credit/compliance Clerk
Caribbean Cruise lines
01.2012 - 06.2019
Sales
Besm Inc
03.2009 - 05.2011
Apprentice
Britts Welding
01.2006 - 01.2008
Line Cook
Jersey Mike's Subs
01.2003 - 01.2005
Northeast high school -
Northeast high school
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