Michael Roberts
Greenville,SC
Summary
I've worked in retail, customer service, and the service industry most of my adult life, whilst venturing out to a few different sales opportunities, like network marketing, and my only sales job which was Brown and partners.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Bartender
Greenville Country Club
Greenville, SC
09.2025 - Current
- Provided exceptional bartending service for banquets and special events, ensuring guest satisfaction
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages to guests in a timely manner
- Collaborated with event planners to create customized drink menus based on client preferences and event themes
- Maintained inventory of bar supplies, restocking as needed to ensure smooth operations during events
- Followed all safety and sanitation guidelines while handling food and beverages, maintaining a clean work area at all times
- Assisted in setting up bars for banquets, including arranging glassware, garnishes, and other necessary items
- Handled multiple drink orders simultaneously during peak banquet hours without compromising quality or efficiency
- Ensured compliance with alcohol serving laws and regulations by verifying the age of guests before serving alcoholic beverages
- Collaborated with fellow bartenders to maintain consistent quality standards across all banquet bars
Banquet Server
AC Hotel
Greenville, SC
03.2024 - 09.2025
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
- Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
- Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
- Maintained cleanliness and organization of banquet areas before, during, and after events
- Responded promptly to guest requests or concerns, resolving issues in a professional manner
Sales Representative
Brown and Partners
Greenville, SC
05.2020 - 04.2021
- Developed and maintained strong relationships with key clients.
- Conducted product demonstrations and presentations to potential clients.
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Identified upselling opportunities within existing accounts.
Banquet Server
Ruth's Chris Steak House
Greenville, SC
05.2017 - 03.2020
- I was a part of the banquet staff in which I assisted in setting up for the functions as well as being a server when needed.
Server/Waiter
Olive Garden
Greenville, SC
06.2014 - 10.2016
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Increased overall sales revenue by XX% through suggestive selling techniques and promoting daily specials to customers
Education
High school diploma - undefined
Wade Hampton High School
Greenville, SC06.2010
Skills
- Field sales
- B2B sales
- Customer communication
- Social media engagement for prospecting
- Phone communication
- Revenue Metrics (lead generation initiatives)
- Sales account planning
- Food service
- Account management
- Presentation software
- Lead generation target achievement
- Client interaction via phone calls
- Inside sales
- Catering
- Banquet Experience
- Restaurant experience
- Objection handling (sales technique)
- Lead generation
- Food handling
- Customer acquisition targets
- Negotiation
- Serving Experience
- B2C
- Busser
- Lead generation performance metrics
- Customer inquiry handling
- Serving
- Customer engagement
- Sales presentations
- Networking event prospecting
- Direct sales
- Organizational skills
- Conducting sales calls
- Sales follow-up
- Prospecting
- Sales lead qualification
- Cold calling
- Driving
- Computer skills
- CRM system proficiency
- Sales needs analysis
- Retention targets
- Landscaping
- Customer feedback analysis
- Deal closing
- Customer relationship building
- Attention to detail
- Outbound sales
- Fine dining experience
- Entrepreneurship
- Recruiting
- Post-sales client support
- Lead generation activity metrics tracking
- Value-based selling
- Client communication
- Closing sales
- Computer operation
- Customer service
- Client services
- Restaurant Experience
- Sales
- Professionalism
- Goal setting
- Product knowledge
- Handling difficult customers
- Organized and detail oriented
- Engaging customers
- Relationship building
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Professional attitude
- Outstanding customer service
- Efficient multitasking
- Suggestive selling
Certification
Driver's License
Timeline
Banquet Bartender
Greenville Country Club
09.2025 - Current
Banquet Server
AC Hotel
03.2024 - 09.2025
Sales Representative
Brown and Partners
05.2020 - 04.2021
Banquet Server
Ruth's Chris Steak House
05.2017 - 03.2020
Server/Waiter
Olive Garden
06.2014 - 10.2016
High school diploma - undefined
Wade Hampton High School