Summary
Overview
Work History
Education
Skills
Timeline
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Michael Robertson

Michael Robertson

Summary

I am a dual Irish-American citizen and a recent graduate from University College Dublin, where I earned a BA in History and Politics. I have recently relocated from Dublin to New York. I am passionate about developing a career that will combine project management, technology and customer service interests; leveraging my strong communication, strategic, listening and analytical skills. I am a motivated, positive and adaptable, fast-learner; who welcomes challenges and responds well to feedback. I have benefited from opportunities to travel within the US and Europe and thrive on working with international teams. I am very familiar with Google Workspace, through my use of Google Docs; Slides; Calendar and Google Meet.

Overview

4
4
years of professional experience

Work History

Customer Experience Specialist, Books & Events

Strand Bookstore
06.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Built a strong relationship with team and management

Retail Associate & Events Support Lead

Fallon & Byrne, Foodhall
12.2023 - 04.2024
  • Assisted front-of-house operations at a prestigious retail venue, enhancing customer satisfaction and increasing event attendance.
  • Coordinated successful store events and promotional campaigns with cross-functional teams.
  • Managed daily logistics and inventory, ensuring a consistent high-quality presentation, and received recognition for reliability and attention to detail.

Logistics & Fulfillment Coordinator

Albertsons
08.2023 - 12.2023
  • Coordinated end-to-end logistics for online orders.
  • Managed multiple tasks in a fast-paced environment, consistently meeting deadlines while ensuring product quality and presentation.
  • Acted as a liaison between customers and operations, enhancing satisfaction through efficient service.

On-Air Host & Research Producer

UCD Crossfire
09.2021 - 04.2022
  • Produced and hosted a weekly news show, effectively communicating complex topics to engage a diverse student audience.
  • Wrote and edited scripts under tight deadlines, ensuring timely coverage of evolving news cycles while enhancing my storytelling and research synthesis skills.
  • Cultivated a confident and credible public speaking presence, strengthening my ability to connect with and inform listeners.

Education

Bachelor of Arts - History & Political Science

University College Dublin
Dublin, Ireland
04-2023

Skills

  • Teamwork
  • Problem-solving skills
  • Time management
  • Excellent communication
  • Attention to detail
  • Self motivation
  • Adaptability and flexibility

Timeline

Customer Experience Specialist, Books & Events

Strand Bookstore
06.2024 - Current

Retail Associate & Events Support Lead

Fallon & Byrne, Foodhall
12.2023 - 04.2024

Logistics & Fulfillment Coordinator

Albertsons
08.2023 - 12.2023

On-Air Host & Research Producer

UCD Crossfire
09.2021 - 04.2022

Bachelor of Arts - History & Political Science

University College Dublin