Michael Robinson
Altoona,PA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Caregiver
American Home Health Services
Pittsburgh, PA
02.2025 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Administered medications accurately following prescribed schedules and protocols.
- Assisted clients with personal hygiene, mobility, and meal preparation to enhance quality of life.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Implemented strategies to promote client independence while ensuring necessary support was available.
- Facilitated communication between clients, families, and medical teams to ensure cohesive care delivery.
Call Center Representative
Pennsylvania Access Center
Norristown, PA
08.2022 - 03.2025
- Managed 50 to 60 inbound and outbound calls daily, ensuring prompt and accurate responses to client inquiries.
- Handled client accounts scheduled incoming clients for rehab treatment.
- Documented interactions in call management system, maintaining detailed records of client communications.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mentored junior staff, providing guidance on training delivery and effectiveness.
Admissions Coordinator
Pyramid Healthcare
Duncansville, PA
08.2018 - 05.2020
- I searched the clothing and completed paperwork with new admissions and I watched over clients on night shift while documenting their location. I also assisted in the psychology department
- Evaluated applications and supporting documents to ensure compliance with institutional criteria and standards.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Conducted initial interviews with applicants to assess suitability for programs offered.
- Trained new admissions team members on processes, policies, and best practices for effective onboarding.
- Contact:(814)940-0407
Call Center Representative
IQOR
Altoona, PA
08.2017 - 08.2018
- Handled incoming calls for customers needing technical support with their AT&T and DirecTv services
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed a team to be adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Contact: (877)691-8323
Package Handler
UPS
Philadelphia, PA
04.2015 - 08.2017
- I learned team building and communication skills while processing and handling packages and unloading trucks
- Sorted and categorized packages for efficient distribution in high-volume environment.
- Operated material handling equipment to transport items safely throughout facility.
- Maintained inventory accuracy through regular cycle counts and reconciliation processes.
- Collaborated with team members to enhance workflow efficiency and reduce delays.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contact:(800) 742-5877
Education
High School Diploma -
Simon Gratz Mastery Charter High
Philadelphia, PA06.2014
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Flexible schedule
- Team collaboration
Timeline
Caregiver
American Home Health Services
02.2025 - Current
Call Center Representative
Pennsylvania Access Center
08.2022 - 03.2025
Admissions Coordinator
Pyramid Healthcare
08.2018 - 05.2020
Call Center Representative
IQOR
08.2017 - 08.2018
Package Handler
UPS
04.2015 - 08.2017
High School Diploma -
Simon Gratz Mastery Charter High
Employee of the month
While working at IQOR I was manager of the month for three consecutive months this means my team was able to maintain the hightest level of sales for three months while also having the lowest level of customers calling back and changing their minds.