Michael Robinson
Southlake,TX
Summary
Detail-oriented IT professional with Cisco Networking Academy training, CompTIA A+ Core 1 passed, and Core 2 in progress. Strong foundation in hardware, networking, Windows, troubleshooting, and cybersecurity. Seeking an entry-level Help Desk, Desktop Support, or IT Support Technician role.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant to the Media Buyer
Inprov
Westlake, Texas
2026 - Current
- Prepared reports, correspondence, and internal documents.
- Organized records and kept filing systems accurate and up to date.
- Entered data into databases accurately and efficiently.
- Supported preparation of reports, presentations, and correspondence.
- Gathered and sorted data for reports and files.
- Handled confidential information with discretion and integrity.
Owner
Self-Employed E-commerce Business
- Managed operations, inventory, customer support, and analytics to ensure seamless business functionality.
- Established online storefront to enhance product visibility and customer access.
- Coordinated supplier relationships and managed inventory levels to ensure timely product availability.
Contractor
FEMA
- Facilitated disaster recovery efforts, improved documentation practices, and enhanced team operations.
Delivery Driver
UPS / Amazon
- Used mobile technology, met deadlines, delivered excellent customer service.
- Delivered packages efficiently to residential and commercial locations.
- Managed delivery routes using GPS systems for optimal efficiency.
Education
Homeschool
Southlake, TXSkills
- E-commerce Strategy
- Inventory Management
- Customer Relationship Management
- Online Customer Support
- Client Engagement
- Operational Efficiency
- Microsoft 365
- Windows 10
- Windows 11
- Wi-Fi
- IPv4
- IPv6
- Hardware Diagnostics
- Supply Chain Management
- Customer Service
- Teamwork
- Communication
- Critical Thinking
- Microsoft Excel
- Data entry
- Team collaboration
Certification
- CompTIA A+, Core 1 Passed; Core 2 In Progress
- Cisco Networking Academy, Networking Basics, Introduction to Cybersecurity
Projects
Home IT Lab, Installed Windows, configured networking, practiced troubleshooting, and completed Packet Tracer labs.
Timeline
Delivery Driver
UPS / Amazon
Contractor
FEMA
Owner
Self-Employed E-commerce Business
Assistant to the Media Buyer
Inprov
2026 - Current
Homeschool