Michael Rochford
Parlin,NJ
Summary
Experienced Financial Services Representative and proven leader at building vibrant businesses by developing new prospects and managing customer relationships to achieve client goals. Detail-oriented professional with experience in building strong client relationships Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Barnum Financial Group
09.2020 - Current
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Mentored junior colleagues in sales techniques and product knowledge, fostering a collaborative work environment.
Server
The Cheesecake Factory
09.2012 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Business Administration And Management
Kean University
Union, NJ05.2012
Skills
- Goal-Oriented
- Excellent Time Management Skills
- Works Well In Fast Paced Environments
- Interpersonal Skills
- Expresses High Level Of Determination
- Strong Communication Skills
- Adapts Quickly To New Surroundings
Certification
Series 6 Licensed
Series 63 Licensed
Timeline
Financial Services Representative
Barnum Financial Group
09.2020 - Current
Server
The Cheesecake Factory
09.2012 - Current
Bachelor of Arts - Business Administration And Management
Kean University
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