Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Michael Rodriguez

Michael Rodriguez

Summary

Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Soon to be automotive mechanic.

Overview

7
7
years of professional experience

Work History

Commercial Sales Driver

Autozone
09.2023 - Current
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Toyota Track Team Member

Toyota Motor Manufacturing
04.2023 - 09.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Fulfillment Expert

Target
01.2021 - 04.2023
  • In charge of shopping for guests while solving any questions and problems guests in store may have
  • Times when it is not busy, we are in charge of handling merchandise around the store making sure all items are on the salesfloor from the dock
  • An example of achievement is we strive to put away at least 400 units a day and my highest so far is 642.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.

Service Coordinator

Discount Tire
01.2019 - 01.2021
  • My job was to oversee a small crew that operated on changing wheels and tires in the vehicle bays
  • As a company, cars shouldn't take any more than 20 minutes and the fastest that I and my other team members have completed a vehicle was 12 minutes.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.

Internship as an Assistant Desktop Technician

ESI
01.2017 - 01.2018
  • I oversaw applying software to computers for the city, schools and hospitals around me
  • One time we had to work on 20,000 computers and completed them all in one month for a school project.

Education

No Degree - Automotive Mechanic

Tidewater Tech
Norfolk, VA
08.2024

Advanced Diploma -

Landstown High School
01.2019

Skills

  • I'm good at solving problems an example being such as de-escalating a situation
  • I have great customer service skills
  • I have good leadership skills
  • Materials Transport
  • Commercial Driving
  • Appointment Scheduling
  • Navigational Systems and GPS
  • Schedule Management
  • Problem-Solving
  • Order Picking and Processing
  • Relationship Building
  • Strategic Planning
  • Valid Driver's License

Hobbies and Interests

  • Watching and playing Sports.
  • Reading books on free time.
  • Like to Exercise and work-out.
  • Play videogames.

Timeline

Commercial Sales Driver

Autozone
09.2023 - Current

Toyota Track Team Member

Toyota Motor Manufacturing
04.2023 - 09.2023

Fulfillment Expert

Target
01.2021 - 04.2023

Service Coordinator

Discount Tire
01.2019 - 01.2021

Internship as an Assistant Desktop Technician

ESI
01.2017 - 01.2018

No Degree - Automotive Mechanic

Tidewater Tech

Advanced Diploma -

Landstown High School

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Michael Rodriguez