Michael Rodriguez
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Soon to be automotive mechanic.
Overview
7
7
years of professional experience
Work History
Commercial Sales Driver
Autozone
Virginia Beach, VA
09.2023 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Toyota Track Team Member
Toyota Motor Manufacturing
Georgetown, KY
04.2023 - 09.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Fulfillment Expert
Target
01.2021 - 04.2023
- In charge of shopping for guests while solving any questions and problems guests in store may have
- Times when it is not busy, we are in charge of handling merchandise around the store making sure all items are on the salesfloor from the dock
- An example of achievement is we strive to put away at least 400 units a day and my highest so far is 642.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Streamlined fulfillment processes for increased efficiency by regularly assessing and optimizing workflow strategies.
Service Coordinator
Discount Tire
01.2019 - 01.2021
- My job was to oversee a small crew that operated on changing wheels and tires in the vehicle bays
- As a company, cars shouldn't take any more than 20 minutes and the fastest that I and my other team members have completed a vehicle was 12 minutes.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Internship as an Assistant Desktop Technician
ESI
01.2017 - 01.2018
- I oversaw applying software to computers for the city, schools and hospitals around me
- One time we had to work on 20,000 computers and completed them all in one month for a school project.
Education
No Degree - Automotive Mechanic
Tidewater Tech
Norfolk, VA08.2024
Advanced Diploma -
Landstown High School
01.2019
Skills
- I'm good at solving problems an example being such as de-escalating a situation
- I have great customer service skills
- I have good leadership skills
- Materials Transport
- Commercial Driving
- Appointment Scheduling
- Navigational Systems and GPS
- Schedule Management
- Problem-Solving
- Order Picking and Processing
- Relationship Building
- Strategic Planning
- Valid Driver's License
Hobbies and Interests
- Watching and playing Sports.
- Reading books on free time.
- Like to Exercise and work-out.
- Play videogames.
Timeline
Commercial Sales Driver
Autozone
09.2023 - Current
Toyota Track Team Member
Toyota Motor Manufacturing
04.2023 - 09.2023
Fulfillment Expert
Target
01.2021 - 04.2023
Service Coordinator
Discount Tire
01.2019 - 01.2021
Internship as an Assistant Desktop Technician
ESI
01.2017 - 01.2018
No Degree - Automotive Mechanic
Tidewater Tech
Advanced Diploma -
Landstown High School