Janet Rago
Lynn,MA
Summary
Proven track record in transportation and human services, highlighted by a successful tenure at Lowell Transportation Inc. Demonstrates exceptional route planning and customer service and sales skills, ensuring timely and safe deliveries. Skilled in building relationships and promoting health initiatives, showcasing a blend of strategic planning and compassion. Achieved notable efficiency improvements and customer satisfaction and sales skills, leveraging over 50 years of diverse experience.
Overview
44
44
years of professional experience
Work History
Human Services Driver
Lowell Transportation Inc
Tewksbury, MA
08.2023 - 03.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Boston Public Health Commission
Human Services Assistant
Boston, MA
08.2019 - 07.2020
- Developed strong partnerships with key stakeholders, including healthcare providers, nonprofit organizations, and educational institutions.
- Led community outreach efforts, raising awareness about available services and encouraging healthy behaviors among diverse populations.
- Championed environmental health initiatives, contributing to cleaner air, water, and improved living conditions for residents.
- Educated the general public on various health-related topics through presentations at schools, community centers, or other settings where groups convene regularly.
Over the Road Truck Driver
Western Express, Inc.
Nashville, TN
05.2014 - 09.2014
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
Local Overnight Truck Driver
Xpress Global Systems
North Easton, MA
04.2008 - 09.2008
Owner / Manager / Part Time Driver
Crossroads Trucking
Norton, MA
06.2006 - 06.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Telecommunications Computer Room Supervisor
U S Navy
Camp HM Smith, HI
06.1980 - 04.1986
- Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
- Collaborated with other departments to ensure seamless communication and coordination for guest requests.
- Contributed to revenue growth by identifying opportunities for upselling additional services or amenities based on guests'' needs or preferences.
- Assisted in budgeting preparation, monitoring expenses closely to stay within allocated resources for labor and supplies costs.
Education
Associate Sciences - Science / Nursing Prerequisites
NMSU
Alamogordo, NM06.1996
None - College Prep
Milford High School
Milford, MA06.1980
GED - High School Equivalency
Worcester Adult Learning Center
Worcester, MA06.1980
Skills
- Sales and Customer Service
- Kindness and compassion oriented
- Patience and active listening skills
- Team player
- Training and educational skills
- 50 years experience with cannabis / different strains (since age 12) / one season of growing when residing in Hawaii / good understanding of different types and associated effects
- Conversational Spanish skills (not quite fluent)
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Defensive Driving
- Vehicle Inspection
- Safety Management
- Route Planning
- Driving in Adverse Conditions
- Navigational Systems and GPS
- Vehicle inspections
- Route Management
- Transportation
- Traffic Law Observation
- Commercial driving
- Equipment Operation
- Inclement weather driving
- Passenger transportation
- Relationship Building
- Accident Prevention
- Adaptable driving techniques
- Schedule Management
- Confidentiality understanding
- Fuel Efficiency
- DOT Compliance
- Route Determination
- Equipment monitoring
- Materials Transport
- Customer rapport
- Passenger Assistance
- Strategic Planning
- Route logs
- CDL License
- Appointment Scheduling
- Processes and procedures
- Staff Development
- Database Management
- Business Management
- Revenue Generation
- Shipping and packaging
- Passenger Safety
- Transportation Regulations
- Cargo Loading
- Accident reporting
Timeline
Human Services Driver
Lowell Transportation Inc
08.2023 - 03.2024
Boston Public Health Commission
Human Services Assistant
08.2019 - 07.2020
Over the Road Truck Driver
Western Express, Inc.
05.2014 - 09.2014
Local Overnight Truck Driver
Xpress Global Systems
04.2008 - 09.2008
Owner / Manager / Part Time Driver
Crossroads Trucking
06.2006 - 06.2008
Telecommunications Computer Room Supervisor
U S Navy
06.1980 - 04.1986
Associate Sciences - Science / Nursing Prerequisites
NMSU
None - College Prep
Milford High School
GED - High School Equivalency
Worcester Adult Learning Center