Summary
Overview
Work History
Education
Skills
Websites
Activities
Certification
Timeline
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Michael Rodriguez

Harper's Ferry,West Virginia

Summary

Secure a challenging position to fully utilize my training and skills, while making a significant impact to the successful growth of the company, looking to expand my knowledge and skill for cybersecurity and cloud computing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Analyst - Help Desk II

KPMG
01.2022
  • Provided services in the form of break/fix, migrations, upgrades, imaging and deployments
  • Used Citrix, ServiceNow, SCCM, Killdisk and AD to perform my job duties
  • Quarantined laptop and drives via ServiceNow and insured that HD was not requested by OGC for preservation before Killdisk
  • Opened and closed tickets through the ServiceNow system for Incidents, Service Request and Task related
  • Point of contact for Air Gap FBI machines builds for audit use 2x a year
  • One of the point of contacts for Crashplan/Code 42 data restores
  • Part of the L3 remote team helping solve issues via Bomgar session using tools as Laps and Appsense
  • Coordinate TAD of old equipment with decommissioning and removing of drives before HP pickup
  • Have successfully closed over 1000 tickets via Incident, RITM and Tasks in the last 6 months.

Deskside Service Advisor II

KPMG
01.2022 - 01.2022
  • Provided services in the form of break/fix, migrations, upgrades, imaging and deployments
  • Used Citrix, ServiceNow, SCCM, Killdisk and AD
  • Quarantined laptop and drives via ServiceNow and insured that HD was not requested by OGC for preservation before Killdisk
  • Opened and closed tickets through the ServiceNow system for Incidents, Service Request and Task related
  • Called HP to schedule shipping of defective laptops for servicing, helped place orders for part replacement
  • Helped coordinate the disposal of 2200 laptops within 6 months
  • Successfully upgraded over 120 laptops during Partners Week at the KPMG Lakehouse, imaged/migrated and deployed over 700 laptops within 6 months.

PC Refresh Technician

Insight Global
01.2021 - 01.2022
  • Imaged machines for Contingent Works and boxed up for shipping
  • Coordinated the disposal of over 3000 laptops in 6 weeks.

Legendary Guest Services Rep

Orlando Magic
01.2021 - 01.2022
  • Assist guests at all events at Amway Center
  • Work Premium (Club, Suites, Floor) areas by checking tickets and distributing wristbands, solving complaints, troubleshoot any guest issue during the event
  • Assist with pre-event and set-up.

Computer Technician

Circuit City
01.2006 - 01.2007
  • Repaired or upgraded desktops and laptops for rom drives, hard drives, ram, graphic cards, motherboards, keyboards, monitors and external cards
  • In charge of data recovery, iso imaging, computer installs and computer clean outs and wipes
  • Hit sales, repair and home installation goals or exceeded for the computer department every month.

Aviation Boatswain's Mate Handler

United States Navy
01.1997 - 01.1999
  • Spotted and secured the movement of aircraft and equipment ashore and afloat
  • Performed control duties concerning launch and recovery of aircraft, i.e., firefighting and crash and rescue removal.

Education

Diploma -

Manhattan Comprehensive Day and Night High School
NY, NY

B.S in Cybersecurity and Information Assurance -

Western Governors University

Skills

  • Customer Support
  • Operating Systems
  • Computer Repair
  • Troubleshooting
  • Cloud Computing
  • Network Security

Activities

  • Google Cloud Digital Leader Training, Google Cloud on Coursera, 09/12/21
  • Google IT Support, Google on Coursera, 09/24/21
  • Palo Alto Networks Cybersecurity, Palo Alto Networks on Coursera, 10/19/21
  • Microsoft Azure Fundamentals AZ-900 Exam Prep, Microsoft on Coursera, 10/20/21

Certification

ITIL Foundation - November 2022

Comptia A+ - May 2023


  • Area of certification Training - Timeframe

Comptia: Net+, Sec+, Project+, CySa+, Network Vulnerability Assessment Professional, Security Analytics Professional, PenTest+, IT Ops, Secure Infrastructure Specialist


Microsoft: AZ-900, SC-200


Amazon: Cloud Practitioner


Google: Cloud Digital Leader, Cloud Engineer, Cloud Security Engineer


Python Fundamentals


Cisco: CCNA, CyberOps


ISC2: Cybersecurity Canidate, CCSP, SSCP

Timeline

Senior Analyst - Help Desk II

KPMG
01.2022

Deskside Service Advisor II

KPMG
01.2022 - 01.2022

PC Refresh Technician

Insight Global
01.2021 - 01.2022

Legendary Guest Services Rep

Orlando Magic
01.2021 - 01.2022

Computer Technician

Circuit City
01.2006 - 01.2007

Aviation Boatswain's Mate Handler

United States Navy
01.1997 - 01.1999

Diploma -

Manhattan Comprehensive Day and Night High School

B.S in Cybersecurity and Information Assurance -

Western Governors University

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