Michael Rodriguez
Chesapeake,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support
SAIC
02.2024 - Current
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly to 300,000 Navy users.
- Collaborated with cross-functional teams for effective IT support in various specializations throughout the organization.
- Contributed to development of internal training for new employees.
- Comply with standard security protocols and procedures for the U.S Navy.
Associate
Home Depot
03.2021 - 10.2023
- Trained in over 10 departments to assist with giving customers a positive shopping experience.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Education
Bachelor of Science - Cyber And Information Security Technology
ECPI University
Virginia Beach, VA08.2024
Skills
- Customer Service
- Interpersonal Skills
- Versatile
- Teamwork and Collaboration
- Remote Support Capabilities
- User Training
- Group Policy management
- Virtualization Technologies
- Troubleshooting Network Issues
- Hardware and Software Repair
- Microsoft Windows and Office
Certification
Comptia Security+ Certified
Active Secret Clearance
Projects
Home Lab, 06/2023 to Current
- Repurposed old computer as a virtualized server manager, utilizing VMware ESXi.
- Created virtual machines to host each one of my game servers.
- Currently it is still used for game servers and sandbox environment for testing.
- Also used as a network attached storage.
Hospital Network Project, 08/2023 - 10/2023
- Planned and designed 3 domains, intended for hospitals.
- Created and configured a virtualized environment with Microsoft Hyper-V.
- Deployed and managed Active Directory on 3 virtual servers using Microsoft Server 2016.
- Compliance with HIPPA regulations and other privacy requirements.
Network Design and Hands-on Implementation, 05/2023 - 06/2023
- Planned a realistic WAN
- Implemented router, switch, and firewall configurations on real equipment.
- Used Cisco ASA5506, ISR4331, 2960 (24 Port)
Timeline
IT Support
SAIC
02.2024 - Current
Associate
Home Depot
03.2021 - 10.2023
Bachelor of Science - Cyber And Information Security Technology
ECPI University