Michael Rodriguez
Mandeville,LA
Summary
Systems Engineer with 5+ years of leadership experience and an Active Secret Clearance. Skilled in maintaining up-to-date and efficient networks to ensure consistent uptimes in all areas in the IT infrastructure. Committed to continuous learning in the technology industry and a drive to further my IT career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jr Systems Engineer
MHD Communications
Remote, LA
03.2024 - Current
- Maintained system security by setting up user accounts, enforcing access policies, and monitoring system logs.
- Provided technical support to end users via phone or email in resolving IT related issues.
- Troubleshot network connectivity problems between client machines and servers.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Systems Administrator II
Resource Management Concepts
San Diego, USA
04.2023 - 02.2024
- Implemented a new Jira Ticketing System to provide a more efficient and streamlined process of completing trouble tickets which provided a faster turnaround time for issues to be addressed and remediated
- Provided Support in day-to-day operations of the NIWC PAC RDT&E SWAN Windows network and services ensuring high availability and data integrity utilizing Windows 10,11, server 2012 R2, Server 2016, 2019, Active Directory, Office 365, SCCM, Ivanti, and ACAS
- Completed ACAS scans on RDT&E workstations ensuring they were compliant with DoD standards and synced STIGs to workstations and servers to meet compliance
- Utilizing our Configuration Manager software, distributed client software updates and patches ensuring client devices are DoD compliant
Data Systems Administrator
United States Marine Corps
San Diego, USA
04.2019 - 03.2023
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity
- Assisted in and deployed upgrades to system hardware and software
- Mentored newly joined Marines, offering insight into job duties and U.S
- Marine Corps policies for easy transition to job position
- Tested and modified databases to determine and correct issues
- Utilized Remedy Ticketing system to provide support to local and remote users
Education
Certification - Server Cloud Administration
Microsoft Software and Systems Academy
Virtual02.2023
Data Systems Administration -
USMC Basic Communications Course
Twentynine Palms, CA12.2019
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05.2015
Skills
- Information Systems Management
- Critical thinking
- Windows Administration
- Active Directory
- Verbal and written communication
- Microsoft Exchange
- Virtualization
- Cloud services
- Remote Support
Certification
- CompTIA Security +
- CompTIA A +
- ITS-Networking Fundamentals
- Azure Fundamentals (AZ-900)
Timeline
Jr Systems Engineer
MHD Communications
03.2024 - Current
Systems Administrator II
Resource Management Concepts
04.2023 - 02.2024
Data Systems Administrator
United States Marine Corps
04.2019 - 03.2023
Certification - Server Cloud Administration
Microsoft Software and Systems Academy
Data Systems Administration -
USMC Basic Communications Course
High School Diploma -
Ponchatoula High School
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