Michael Rodriguez
Metairie,USA
Summary
IT Specialist with a solid background in managing network systems and data security. Proven track record in implementing the Jira/Remedy ticketing system to streamline issue resolution, adhering to DoD standards, and enhancing client satisfaction through effective communication and training.
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Specialist, Jr. MFD Team
TEKsystems
New Orleans, USA
01.2025 - Current
- Managed all MARFORRES MFDs within CONUS, achieving minimal downtime for all devices.
- Provision end user accounts and create user email addresses to ensure seamless access across the Marine Corps Enterprise Network (MCEN).
- Adhere to Department of Defense standards and policies, ensuring top-tier compliance and security.
- Tracked and monitored work orders and incident requests using BMC Remedy ticketing system, keeping customers updated and ensuring efficient resolution of ticket requests.
- Clearly and effectively communicate with customers and leadership any issues that arise and how to efficiently communicate solutions.
- Developed training materials for staff on IT best practices, enhancing team knowledge and operational efficiency.
Jr Systems Engineer
MHD Communications
Remote, USA
03.2024 - 12.2025
- Maintained system security through user account setup, access policy enforcement, and system log monitoring to protect sensitive data.
- Troubleshot network connectivity problems between client machines and servers.
- Updated software upon vendor patch releases to address vulnerabilities and strengthen system integrity.
- Provided technical support to end users via phone and email, resolving IT-related issues to enhance user experience.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Systems Administrator II
Resource Management Concepts
San Diego, USA
04.2023 - 02.2024
- Supported day-to-day operations of NIWC PAC RDT&E SWAN Windows network, ensuring high availability and data integrity across Windows 10, 11, Server 2012 R2, Server 2016, 2019, Active Directory, Office 365, SCCM, Ivanti, and ACAS.
- Distributed client software updates and patches via Configuration Manager, ensuring compliance of client devices with DoD standards.
- Completed ACAS scans on RDT&E workstations ensuring they were compliant with DoD standards and synced STIGs to workstations and servers to meet compliance.
- Implemented new Jira ticketing system, streamlining trouble ticket process and improving turnaround time for issue resolution.
Data Systems Administrator
United States Marine Corps
San Diego, USA
04.2019 - 03.2023
- Coordinated and implemented upgrades to system hardware and software, ensuring optimal performance.
- Executed preventive maintenance and system upgrades, enhancing network, system, and data availability and integrity.
- Analyzed and adjusted database configurations to identify and resolve issues.
- Utilized Remedy Ticketing system to provide support to local and remote users.
- Mentored newly joined Marines, offering insight into job duties and U.S Marine Corps policies for easy transition to job position.
Education
Certification - Server Cloud Administration
Microsoft Software and Systems Academy
Virtual02-2023
Data Systems Administration -
USMC Basic Communications Course
Twentynine Palms, CA12-2019
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2015
Skills
- Information Systems Management
- Systems Administration
- Windows Administration
- Active Directory
- Configuration Management
- Network troubleshooting
- Application troubleshooting
- Hyper-V
- System Upgrades
- Network Printer Support
- Teamwork
Certification
- CompTIA Security +
- CompTIA A +
- ITS-Networking Fundamentals
- Azure Fundamentals (AZ-900)
Timeline
IT Specialist, Jr. MFD Team
TEKsystems
01.2025 - Current
Jr Systems Engineer
MHD Communications
03.2024 - 12.2025
Systems Administrator II
Resource Management Concepts
04.2023 - 02.2024
Data Systems Administrator
United States Marine Corps
04.2019 - 03.2023
Certification - Server Cloud Administration
Microsoft Software and Systems Academy
Data Systems Administration -
USMC Basic Communications Course
High School Diploma -
Ponchatoula High School