Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL RODRIGUEZ

Tucson,AZ

Summary

I was a Supervisor in the GEICO Internet Department and have shown for the last 6 years I can move numbers, motivate agents to reach goals, and continue to strive to do the best I can everyday for myself and the company.


While with Nikola, I was able to meet with dealers and customers alike in order to help resolve not only customer service issues (maintenance/warranty concerns, concerns with fueling, etc.), but also with sales portion with dealers in order to make a sale.

Overview

13
13
years of professional experience

Work History

Regional Sales Manager

Nikola Motor
10.2024 - 05.2025
  • Company Overview: Selling of Hydrogen/Electric Class 8 vehicles.
  • Worked in the Southern California region by identifying growth opportunities and collaborating with dealers to help make sales.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
  • Resolved problems with customers to maintain relationships and increase return customer base.

Internet Supervisor

GEICO
01.2018 - 09.2024
  • Company Overview: Insurance Company/Provider
  • I am able to handle difficult conversations and stressful situations.
  • I have managed a few different teams from transition teams to full floor teams.
  • I am able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
  • I am able to speak in a professional manner by telephone.
  • I am able to coach behaviors in order to help agents achieve goals and top results not just monthly but quarterly/yearly.

SPP/MDP (Supervisor/Management Prep Program)

GEICO
03.2017 - 01.2018
  • Company Overview: Insurance Company/Provider
  • Successfully ran a team of 6 or more agents to show movement in numbers in a positive trajectory.
  • Demonstrated coaching ability to reach top results during a 12 month period.
  • Successfully completed quarterly supervisor certifications
  • Completion of Supervisor Foundations/HR courses (level 1)
  • Successfully completed quarterly supervisor certifications
  • Completion of Supervisor Foundations/HR courses (level 2)

Service Phone Mentor

GEICO
01.2015 - 03.2017
  • Company Overview: Insurance Company/Provider
  • I helped coach and train service agents to handle phone calls.
  • I helped agents learn new processes and programs when they were rolled out in order to help facilitate change in the workplace.
  • I helped transition agents achieve goals to be promoted to floor teams through side-by-sides, coaching behaviors, verbal motivation, etc.

Service Phone Agent

GEICO
03.2012 - 01.2015
  • Company Overview: Insurance Company/Provider
  • I learned to speak in a professional manner to various types of customers.
  • I was able to learn how to navigate difficult situations using skills of tone, inflection, etc. to help get information to customers in order to help service their policies.
  • I learned how to pitch customers on different bundling options such as Homeowners/Renter’s Insurance and Umbrella Insurance.

Education

Business Management - Business Management

University of Arizona
Tucson, AZ
05-2019

Skills

  • Multi-Tasking
  • Goal Oriented
  • Active Listening Skills
  • Interpersonal Skills
  • Communication
  • Customer Service Skills
  • Leadership Skills
  • Transferable Skills
  • Business development and planning

Timeline

Regional Sales Manager

Nikola Motor
10.2024 - 05.2025

Internet Supervisor

GEICO
01.2018 - 09.2024

SPP/MDP (Supervisor/Management Prep Program)

GEICO
03.2017 - 01.2018

Service Phone Mentor

GEICO
01.2015 - 03.2017

Service Phone Agent

GEICO
03.2012 - 01.2015

Business Management - Business Management

University of Arizona

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